Sales & Customer Service Officer Jobs – UGAFODE Microfinance

Job description

Sales & Customer Service Officer Jobs – UGAFODE MicrofinanceThis job falls under:Banking Jobs in Uganda, Communications Jobs in Uganda, Customer Service Jobs, Economics Jobs in Uganda, Finance Jobs in Uganda, Sales and Marketing Jobs in UgandaJob Title: Sales & Customer Service Officer Organisation: UGAFODE MicrofinanceDuty Station: Kampala, UgandaRef: HR/STAFF/VAC – 06/07/2026/1 About Organisation:UGAFODE Microfinance Limited (MDI) is a registered financial institution in Uganda and is adherent to the Central Bank’s regulations and guidelines and was founded in 1994 to provide quality microfinance services. Job Summary: Responsible for delivering speedy and reliable customer service by quickly and effectively managing customer feedback in line with UGAFODE standards and market best practices so as to protect the institution’s brand and reputation critical in enhancing professional customer relationships and retention against competition. Key

Duties and Responsibilities

Receiving in-bound calls: carries out day –to- day interaction with customers on the company’s toll free service line in order to acknowledge/register, process and manage feedback regarding the institution, service or product complaints in line with UGAFODE set service standards. Make out-bound calls: Makes outgoing calls to customers for purposes of clarifying KYC account deficiencies, re-activation/closure of dormant accounts, customer appreciation or for purposes of feedback surveys aimed at fostering improvements in customer service standards at UGAFODE. Cross selling: Professionally interacts with customers for purposes of enhancing sales for the institution through availing information on all company products and services to drive growth in Assets (loans) and Liabilities (savings accounts) for UGAFODE (MDI) Support Debt recovery efforts: Make calls to customers for purposes of ensuring loan recovery for all company loans that are due for write-off and those that are already written off as a means to guarantee a qualitative loan portfolio. Mobilization of customers to use mobile banking services: Making calls to customers as a way of mobilizing them to tap into the institution’s digital platforms like UGAFODE mobile banking services so as to maximize value through driving non interest incomes (fees) for the institution. Ensure compliance to service standards: Executing calls in line with company’s internal process flow standards and best practices especially related to customer confidentiality, respect and protection of company’s sensitive information on daily basis. Process reporting: Prepares and manages call center reports related to customer experiences to relevant stakeholders within the institution. Such reports may include: incident reports, business leads, and other forms of feedback aimed at improving UGAFODE’s service standards among others. Qualifications,

Skills

and Experience: Minimum of Diploma in Business management/Administration, Marketing, Economics or any other business related subject. At least 1 years of related work experience in a financial institution or from any Customer care/sales-driven environment Prior experience from Hospitality, tourism and customer care are desired. Good computer literacy with excellent use of MS Office – Excel, Word, PowerPoint Knowledge of UGAFODE product & service offering. Solution-focused, flexible thinker with a strong “can do” attitude Good verbal and listening

skills

Result oriented. Good negotiation, influencing and interpersonal skills, and ability to work with others. Proactive self-starter with strong organizational and time management

skills

Communication

skills

(email and phone etiquette) Integrity, transparency and confidentiality How to Apply: If you believe you meet the

requirements

as stated, submit an application letter together with an up-to-date CV to our email: recruitment@ugafode.co.ug. Save the Documents as Your Full Name & indicate the job title you are applying for in the Email Subject Line. Your applications should be addressed to the Head of Human Resources and the closing date for receiving all applications is 12:00pm at 17th July 2026. Note: Ladies are encouraged to apply Deadline: 17th July 2026 NB: Only shortlisted candidates will be contacted. For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline See more jobs like this: Sales & Customer Service Officer UGAFODE Microfinance Limited (MDI)Here are similar jobs : Banking Jobs in Uganda, Communications Jobs in Uganda, Customer Service Jobs, Economics Jobs in Uganda, Finance Jobs in Uganda, Sales and Marketing Jobs in Uganda←Digital Recovery Officer Jobs – UGAFODE MicrofinanceRelationship Manager Jobs – ABSA Bank Uganda→Related Jobs6 Fresher Customer Care Executive Job Opportunities – Uganda BaatiAdministration Jobs in Uganda, Customer Service JobsSales Acquisition Consultants- Multiple Regional Locations (Several No Experience Jobs) Jobs – Stanbic BankBanking Jobs in Uganda, Business Administration Jobs in UgandaDepot Site Manager Jobs – Maersk UgandaBusiness Administration Jobs in Uganda, Finance Jobs in UgandaSupermarket Manager (High End) Jobs – Sokoni AfricaBusiness Administration Jobs in Uganda, Customer Service JobsCollection Officer Jobs – Baikal Finance ServicesBanking Jobs in Uganda, Business Administration Jobs in UgandaMission Officer Jobs – French EmbassyCommunications Jobs in Uganda, Embassy and Foreign Mission Jobs in UgandaMore: Sales & Customer Service OfficerSales & Customer Service Officer Job Opportunities – UGAFODE Microfinance Limited (MDI)Banking Jobs in Uganda, Business Administration Jobs in UgandaSales & Customer Service Officer Job Opportunities – UGAFODE Microfinance Limited (MDI)Banking Jobs in Uganda, Business Administration Jobs in UgandaSee all Sales & Customer Service Officer jobs →

Requirements

Apply by email: recruitment@ugafode.co.ug