Head Of Service Job Public Service Club
Public Service Club
Job description
Hospitality Jobs, Public Service Club Jobs. Head of Service leading Food & Beverage service operations across restaurant, bar, functions and catering, driving service standards, member satisfaction, cost control and hospitality revenue growth, requiring a Higher National Diploma in Hotel Management or equivalent, specialist training in Food & Beverage or Restaurant Management, and minimum 5 years managerial or supervisory experience in a reputable hospitality organization, in a members’ club and hospitality environment, on-site role based in Upper Hill, Nairobi.
Public Service Club (PSC) is a multi-sports and social members’ Club situated along Mara Road, Upper Hill, opposite Kenyatta National Hospital. Established in 1922, the Club has grown to serve over 1,000 active members drawn from diverse professions, occupations and cultural backgrounds.
Job Purpose
We are seeking a dynamic, customer-focused and results-driven Head of Service to lead the Club’s Food & Beverage service operations. The successful candidate will coordinate restaurant, bar, functions and catering/events, drive high service standards and member satisfaction, control operating costs, grow hospitality revenue and lead the service team towards operational excellence.
Key Responsibilities
- Lead and supervise Food & Beverage service operations, facilities, sales and costs to achieve high service quality and departmental profitability.
- Maintain high standards of member/guest satisfaction, service delivery, cleanliness, product presentation and operational efficiency.
- Oversee restaurant, bar, functions, catering and hospitality events, including staffing, setup, service delivery, documentation and post-event evaluation.
- Monitor F&B sales, sales mix, stock levels, cost percentages and operational results; identify gaps and recommend corrective action.
- Drive hospitality revenue through functions, promotions, outside catering, business lunches, cocktails and other approved initiatives.
- Work closely with the Head Chef and F&B team to ensure timely, high-quality food and effective coordination between service and kitchen operations.
- Ensure compliance with Club policies, health, safety, sanitation, fire, liquor and other applicable requirements.
- Oversee food and beverage and operating equipment inventories and ensure proper care, storage, maintenance and accountability for Club assets.
- Develop and enforce departmental SOPs, checklists and service standards, and continuously improve systems and working methods.
- Lead, coach, mentor and develop service staff; manage performance, training, scheduling, accountability and succession in liaison with HR.
- Work with Finance and Membership teams on budgets, billing, expenditure controls, revenue reconciliation and member/event requirements.
Key Qualifications & Experience
- Higher National Diploma in Hotel Management or equivalent qualification.
- Specialist training in Food & Beverage / Restaurant Management.
- Minimum five (5) years’ experience in a managerial or supervisory position in a reputable hospitality organization.
- Sound knowledge of Food & Beverage products, service operations and customer service.
- Demonstrable event management and hospitality operations skills.
- Knowledge of Stock Control Systems and Point-of-Sale (POS) systems.
- Proficiency in Microsoft Excel, Word and Outlook.
- Ability to understand and use cost-control reports and operational performance information.
Key Skills & Attributes
- Strong leadership, supervisory and people-management capability.
- Customer-focused, professional and commercially aware.
- Strong communication, interpersonal and relationship-building skills.
- High integrity, professionalism, ethics and accountability.
- Ability to coach, mentor, motivate and develop teams.
- Strong self-management, adaptability, initiative and problem-solving ability.
Success Measures
- Improved F&B revenue and profitability with well-controlled operating costs.
- High member/guest satisfaction and consistent service standards.
- Effective control of food and beverage costs, stock and operational resources.
- Efficient staffing schedules with controlled overtime and casual labour costs.
- Strong teamwork, staff development and operational discipline.
How To Apply
Interested and qualified candidates should submit their CV and a brief cover letter to hr@psc-kenya.comclearly indicating “HEAD OF SERVICE” as the subject of the email. Applications will be reviewed on a rolling basis.
Closing Date: October 12, 2026
NB: Only shortlisted candidates will be contacted.