Fresher Customer Experience Officer – Front Desk Jobs – Bayport Financial Services Uganda
Bayport Financial Services UgandaDuty Station: Kampala, Uganda About Organisation:Bayport Financial Services (U) Ltd is
Job description
Fresher Customer Experience Officer – Front Desk Jobs – Bayport Financial Services UgandaThis job falls under:Customer Service Jobs, Administration Jobs in Uganda, Banking Jobs in Uganda, Business Administration Jobs in Uganda, Finance Jobs in Uganda, Sales and Marketing Jobs in UgandaJob Title: Customer Experience Officer – Front Desk (Fresher Jobs) Organisation: Bayport Financial Services UgandaDuty Station: Kampala, Uganda About Organisation:Bayport Financial Services (U) Ltd is a leading non-deposit taking financial institution established in 2004, licensed and regulated by UMRA. Job Summary: The Customer Experience Officer – Front Desk will be responsible for coordinating with all branches to ensure timely resolution of client requests and complaints. This includes ensuring that all requests and complaints are accurately logged onto the system portal and tracked through to resolution within the stipulated timelines. This role requires maintaining up-to-date and complete information on the portal to enable branch staff to provide clear and timely feedback to clients. Additionally, the jobholder will serve as the first point of contact at Head Office, welcoming and assisting walk-in clients and guests in a professional and customer-focused manner. Key Duties and Responsibilities: Front Desk & Client Reception
Welcome visitors and clients in a professional, courteous, and friendly manner.
Direct visitors to the appropriate personnel or departments promptly.Reception & Administrative Support
Maintain a clean, organized, and professional reception area at all times.
Provide general administrative support as required to ensure smooth front office operations.Client Service & Issue Resolution
Support branches by handling client requests and complaints received through walk-ins, phone calls, and other stakeholders (e.g., votes).
Ensure all client requests and complaints are resolved within 24 hours, in line with the Customer Service Policy.
Follow up on escalated issues to ensure resolution within stipulated timelines.Complaint & Request Management
Capture all client requests, complaints, resolutions, and feedback accurately on the system portal.
Follow up with branches to ensure proper understanding and implementation of resolutions.
Ensure timely feedback is communicated back to clients.Training & Support to Branches
Provide guidance and training branch staff to ensure all requests and complaints are properly logged in the portal.
Promote adherence to customer service procedures and standards across branches.Call Center Support
Assist the Call Center team in managing incoming calls, inquiries, and client communications when needed.Reporting & Analysis
Monitor and report key trends, recurring issues, and observations from client interactions across branches and Head Office.
Provide insights to support decision-making and service improvements.Service Improvement & Recommendations
Propose actionable recommendations to enhance service delivery and customer experience.Sales Collaboration
Liaise with the Sales Department by identifying and recommending client retention and cross-selling opportunities to designated sales staff.
Qualifications, Skills and Experience
Bachelor’s degree in business administration, Customer Service or related field
Minimum 1-2 years of experience in customer service, preferably in a microfinance or financial institution.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution skills.
Proficient in CRM software and Microsoft Office applications.
Good negotiation skills, attention to detail and ability to multi-task.
Patience, professionalism and ability to handle stressful situations appropriately.
Excellent data entry and typing skills (Excel & Word) How to Apply: All suitably qualified and interested candidates should send their applications to: ugcareers@bayport.co.ug The Human Resource Manager, Bayport Financial Services (Uganda) Limited, Plot 4, Trust Towers, Kyadondo Road, Kampala P.O. Box 1171, Kampala, Uganda Deadline: 17th July 2026 NB: Only shortlisted applicants will be contacted, and any form of Canvassing will lead to disqualification. Please share your application letter, cv and academic documents in a single PDF For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline See more jobs like this: Bayport Financial Services Uganda Ltd Customer Experience Officer – Front DeskHere are similar jobs : Customer Service Jobs, Administration Jobs in Uganda, Banking Jobs in Uganda, Business Administration Jobs in Uganda, Finance Jobs in Uganda, Sales and Marketing Jobs in Uganda←Finance Manager – Metropol Uganda5 Branch Executive Jobs – Tugende→Related JobsFinance Manager – Metropol UgandaAccounting Jobs in Uganda, Banking Jobs in UgandaSeveral Sales Officer Job Opportunities – Sowazi Financial ServicesBanking Jobs in Uganda, Business Administration Jobs in Uganda5 Sales Associate – Uniforms & Workwear Jobs – IMK Business ConsultantsBusiness Administration Jobs in Uganda, Customer Service JobsManager – Enterprise Service Assurance & Customer Experience Jobs – MTN UgandaCustomer Service JobsAccount Specialist – Business Development Jobs – MTN UgandaSales and Marketing Jobs in UgandaKey Account Manager – Government, NGOs & FBOs (Faith-Based Organizations) Jobs – MTN UgandaSales and Marketing Jobs in UgandaMore: Bayport Financial Services Uganda LtdManager Legal and Compliance Jobs – Bayport Financial Services UgandaBanking Jobs in Uganda, Law Jobs In UgandaCredit Portfolio Officer Jobs – Bayport Financial Services UgandaAccounting Jobs in Uganda, Banking Jobs in Uganda13 Branch Manager Job Vacancies – Bayport Financial Services UgandaBanking Jobs in Uganda, Business Administration Jobs in UgandaSupervisor Marketing and Communications Jobs – Bayport Financial Services UgandaBanking Jobs in Uganda, Business Administration Jobs in UgandaIT Officer (Programming & Systems Support) Jobs – Bayport Financial Services UgandaBanking Jobs in Uganda, Information Technology (IT) and Data Jobs in UgandaSee all Bayport Financial Services Uganda Ltd jobs →