Digital Recovery Officer Jobs – UGAFODE Microfinance
UGAFODE MicrofinanceDuty Station: Kampala, UgandaRef: HR/STAFF/VAC – 06/07/2026/2 About Organisation:UGAFODE Microfinanc
Job description
Digital Recovery Officer Jobs – UGAFODE MicrofinanceThis job falls under:Banking Jobs in Uganda, Business Administration Jobs in Uganda, Economics Jobs in Uganda, Finance Jobs in UgandaJob Title: Digital Recovery Officer Organisation: UGAFODE MicrofinanceDuty Station: Kampala, UgandaRef: HR/STAFF/VAC – 06/07/2026/2 About Organisation:UGAFODE Microfinance Limited (MDI) is a registered financial institution in Uganda and is adherent to the Central Bank’s regulations and guidelines and was founded in 1994 to provide quality microfinance services. Job Summary: Responsible for proactive management of borrowing accounts showing early signs of deteriorating trends, and non-performing accounts in order to turnaround such accounts, improve optimal performance and minimize financial loss to the institution. Key
Duties and Responsibilities
Issues Arrears notice: On daily basis calls and follows up on clients that have not settled their monthly obligations to improve portfolio quality and avoid financial losses to the institution. Schedules repayment plans: Discusses debt repayment plans with defaulting clients and recommends to management; accounts that would require restructuring accordingly, so as to enhance loan portfolio quality. Branch support on loan balances: Supports branches by responding to queries regarding loan account balances raised by customers for effective communication and customer service and ensures all client files are up-to-date with necessary communications, correspondences and file notes to ease the debt recovery procedures whenever may arise. Accounts management: Responds to customer queries regarding the status of their loan accounts including reconciliations in case their accounts have irregularities. Updates Arrears Management System: Support in ensuring Arrears management System is updated and files under recovery unit are scanned and uploaded on the Arrears Management System. Compliance & Reporting: Ensures timely capturing of cash flows in the system for proper IFRS reporting to minimize provisioning and compliance. Portfolio quality: Ensures quality of respective allotted portfolio by conducting daily monitoring and reviews of delinquent account records to determine which customers must be contacted for collection of overdue accounts and providing regular support. Qualifications,
Skills
and Experience: Minimum of Bachelor degree in Economics, Statistics, Commerce, Business Administration or any other related qualification. At least 2 years’ experience as credit officer or credit administration or in debt recovery. Any past experience working in a call centre from a Financial Institution is added advantage. Basic understanding of the legal framework Thorough understanding of the UGAFODE (MDI) credit policies & procedures Sound knowledge and understanding of relevant banking (i.e. MDI Act/IFRS guidelines) and regulations on asset quality/credit legislation High levels of integrity and confidentiality. Team building
skills
Agility, negotiation & analytical
skills
How to Apply: If you believe you meet the
requirements
as stated, submit an application letter together with an up-to-date CV to our email: recruitment@ugafode.co.ug. Save the Documents as Your Full Name & indicate the job title you are applying for in the Email Subject Line. Your applications should be addressed to the Head of Human Resources and the closing date for receiving all applications is 17th July 2026. Deadline: 17th July 2026. Note: UGAFODE provides equal opportunity in employment to all people without regard to their gender. Therefore, women are also encouraged to apply For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJoblineSee more jobs like this: Digital Recovery Officer UGAFODE Microfinance Limited (MDI)Here are similar jobs : Banking Jobs in Uganda, Business Administration Jobs in Uganda, Economics Jobs in Uganda, Finance Jobs in Uganda←Graduate Recruitment Programme – Office Administration (Several No Experience Jobs) – AkeyoSales & Customer Service Officer Jobs – UGAFODE Microfinance→Related Jobs6 Fresher Customer Care Executive Job Opportunities – Uganda BaatiAdministration Jobs in Uganda, Customer Service JobsSales Acquisition Consultants- Multiple Regional Locations (Several No Experience Jobs) Jobs – Stanbic BankBanking Jobs in Uganda, Business Administration Jobs in UgandaDepot Site Manager Jobs – Maersk UgandaBusiness Administration Jobs in Uganda, Finance Jobs in UgandaSupermarket Manager (High End) Jobs – Sokoni AfricaBusiness Administration Jobs in Uganda, Customer Service JobsCollection Officer Jobs – Baikal Finance ServicesBanking Jobs in Uganda, Business Administration Jobs in UgandaChief Commercial Manager Jobs – Central Broadcasting ServiceBanking Jobs in Uganda, Business Administration Jobs in Uganda