Requirements:
Tertiary qualification in Information Technology.Relevant Information Technology experience with a successful track record.Minimum of 5 years’ experience in IT server and network systems.Experience within a Microsoft, HP, or Cisco environment.Minimum of 6 months’ VoIP telephony experience.MS Infrastructure, Networking, and Firewall certifications are preferred.Valid driver’s license.Responsibilities:
Provide efficient and effective infrastructure support across servers, networks, telephony, and security.Provide telephonic, remote, and onsite IT support at a 1st, 2nd and 3rd line level telephonically, remotely, and onsite.Install and configure networking, telephony, Windows Server, hardware, software, and applications in line with best practices.Provide OS-level and network-level troubleshooting and resolve hardware and networking issues.Configure, optimise, fine-tune, and monitor operating systems, firewalls, network devices, applications, and cloud services.Monitor and troubleshoot LAN, WAN, VPN, and APN environments to maximise network and server performance.Secure network and server systems by implementing IT security policies and monitoring access.Schedule and manage firmware and patching for networks, phones, servers, and applications.Log network faults, server and service issues, conduct investigations, and resolve problems across local and wide area environments.Ensure supported hardware and applications comply with licensing agreements.Manage service suppliers and contracts within prescribed SLAs.Point of contact for ICT support engineers requesting incident escalationAttend to ICT support requests and ensure timely resolution within prescribed SLAs.Determine infrastructure requirements, plan and provision resources, and implement solutions and improvement plans.Liaise with third-party vendors to resolve incidents, problems, and queries while managing SLAs.Lead ICT projects involving office moves, service planning, scheduling, rollout, implementation, and workstation, mobility, network, and server deployments.
Requirements
Cloud computingConfigurationIT supportNetworkingProject managementTroubleshootingCCNA (Cisco certified network associate)Incident handlingVoice over IP (VOIP)Firewall
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