Front Desk
NKHOTOKOTA POTTERY LODGE
Job description
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Front Desk
Front Desk
Posted on August 17, 2026 | Job ID: 3447
Application Deadline: 13 days left
Job Description
VACANCY ANNOUNCEMENT@ NKHOTOKOTA POTTERY LODGEPOSITION: FRONT DESKLocation: NkhotokotaOVERVIEW Nkhotokota Pottery Lodge is looking for a professional, experienced, hardworking, and reliable individual to join our Front Desk team.EXPERIENCEMinimum of 4 years’ proven experience working in a hotel, lodge, resort, or similar hospitality establishment, preferably in Front Desk operations.Proven experience in reservations, check-in and check-out, guest enquiries, and front-office operations.Experience handling guest complaints, requests, and special requirements professionally.Experience handling payments, invoices, receipts, and guest records.Experience using hotel reservation or property management systems is an added advantage.Experience serving local and international guests is preferred.QUALIFICATIONSCertificate or Diploma in Hotel Management, Hospitality, Tourism, Front Office Operations, or a related field.Good computer skills, including Microsoft Word and Excel.Excellent English communication and customer service skills.Professional telephone etiquette and good interpersonal skills.Well-groomed, confident, polite, and presentable.Ability to work independently and as part of a team.Ability to work under pressure and flexible hours, including weekends and public holidays.Honest, reliable, punctual, and disciplined.KEY RESPONSIBILITIESWelcoming and assisting guests upon arrival.Handling guest check-in and check-out professionally and efficiently.Managing room reservations, bookings, cancellations, and amendments.Providing guests with accurate information about the lodge, rooms, facilities, services, and local attractions.Handling guest requests and complaints professionally and ensuring appropriate follow-up.Coordinating with Housekeeping, Restaurant, Kitchen, Maintenance, and Management to ensure smooth guest services.Handling payments and issuing receipts and invoices where required.Maintaining accurate guest records and reservation information.Monitoring daily arrivals, departures, room status, and special guest requirements.Maintaining a clean, organised, and professional Front Desk at all times.Ensuring every guest receives a warm, professional, and welcoming experience.HOW TO APPLYInterested and qualified candidates should submit:An updated CVCopies of relevant certificatesContact details of two refereesA brief application letter explaining why they are suitable for the positionApplications should clearly indicate: FRONT DESK as the position applied for.APPLICATION DEADLINE: 30 AUGUST 2026Send applications to:careers@musandi.deOnly shortlisted candidates will be contacted.NKHOTOKOTA POTTERY LODGENkhotakota, MalawiFollow Malawi Job Vacancies for more updates:https://whatsapp.com/channel/0029VaeEdz5B4hdXFDsiE30M
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Job Highlights
Not specified
Not specified
Competitive
Closing: August 31, 2026
13 days left
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