Customer Care Officer
Osho Chemicals Zambia
Job description
WE ARE HIRING
CUSTOMER CARE OFFICER
Deadline: 30th September 2026
ROLE
Ensure excellent customer service offered to our customers, which will lead to consistency in customer delivery, customer satisfaction, customer retention, improve sales, growth of the company.
KEY RESPONSIBILITIES
a. Handle all clients and customer related issues through phone calls, SMS, social media, WhatsApp, LinkedIn & email.
b. Management and effective use of CRM on all issues pertaining to customers.
c. Co-ordination to escalation and monitoring of all active and pending cases including tasks on CRM.
d. Follow up on resolving product and service problems by clarifying the customer’s complaint, determining the root cause of problem; provide feedback and follow-up to customer as per the Escalation matrix/SLA form.
e. Effective communication with our customers on Stock’s availability, book packing, price lists, new packs, and products.
f. Manage Customer Relationship Management (CRM) queue.
g. Assist customers with enquiries and complaints, via phone, email, social media (WhatsApp or Facebook), SMS and webchat.
h. Follow up on resolving product and customer service with relevant departments via tasks to ensure fast delivery as per the Service Level Agreement (SLA).
KEY QUALIFICATIONS
a. Bachelor or Diploma in Agriculture, Marketing, Horticulture, Business Administration, or related field.
b. Should have at least three (3) years of working experience in Agricultural Industries, Customer Service in a high call traffic environment, targeting lower and middle income groups.
HOW TO APPLY
Send your CV to:
hr.recruitzm@oshozambia.com
Subject:
CUSTOMER CARE OFFICER
Deadline:
30th September 2026
WhatsApp: (+260) 0975140661
P.O. Box: 240145, Malambo Road, Lusaka, Zambia
Email: customercarezm@osh…ambia.com
Phone: (+260) 0955 284471
Website: www.oshochem.com