Applications Specialist – CX Systems Job KCB Bank

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Join Our Talent NetworkExecutive Career Coaching For ManagersJob Interview Preparation ServiceCandidates Success Stories: Job Placement By C.S.SCorporate TrainingLeadership Development TrainingSales Management TrainingCustomer Service SkillsPerformance Management TrainingLabour LawsHR PoliciesProfessional CoursesTestimonialsEventsContact Us Home » Jobs » Banking Jobs In Kenya » Applications Specialist – CX Systems Job KCB BankApplications Specialist – CX Systems Job KCB Bank July 11, 2026July 12, 2026 Updated onJuly 12, 2026 Job Title: Applications Specialist – Customer Experience SystemsDate Posted: 11/07/2026Job Type: Full TimeEmployer: KCB BankIndustry: ITSalary: OpenLocation: NairobiCountry: KenyaDeadline: 24/07/2026Looking for an IT job in Kenya? KCB Bank is hiring an Applications Specialist – Customer Experience Systems skilled in CRM management, system administration, IT support, and workflow optimizationKey Responsibilities:Backend administration of CX Systems – Dynamics CRM (Customer Service and Sales), Integrated Customer Experience system and Voice of the Customer insight systemsDynamics CRM – Deployment, License Management, Service Uptime, Reports Management and Workflow maintenanceEngaging, coordinating and working with applications’ vendors for escalations, upgrades, health checks and maintenance reviews for Customer Experience systemsDesigning, planning and budgeting for system enhancements and/or related requirementsPerform work in compliance with specified security and assurance requirementsManage and ensure continuous performance tuning, upgrades and resource utilization as requiredGovernance – Create and maintain documentation as it relates to system configuration, Licensing, mapping, and processes in compliance with policies and proceduresPlanning, organizing and performing DR test exercises as requiredPlanning, Scheduling and organizing of monthly Service review meetings with system vendorsSee also Junior Systems Analyst Job Victory FarmsMinimum Position Qualification RequirementsBachelor’s Degree Information Technology, Computer Science, or a related disciplineProfessional Qualifications MOUS/ MCP/ MCSE /MCITP/MCTS/Dynamics 365 certificationExperience: 3 YearsSee also Business Analyst III NGO Job World VisionHow to Apply Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.🎯 Want to get an interview fast? Customize your CV specifically for this job.Using the same CV for every application will not get you interviews.Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.keSubject: CV Review & Upgrade.Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting. Using an A.I-generated CV but not getting interviews? & get it reviewed by our recruiters.Related Jobs To Check Out Computer Science Jobs In Kenya, Customer Experience Jobs In Kenya, KCB Bank Jobs in Kenya Candidates Testimonials – How C.S.S Got Me HiredHow Google Search To C.S.S Led Me to Land My Dream JobHow CV Writing Service Helped Collins Get a New Job Through C.S.SFrom Nairobi To The Maldives: How George Landed An International Leadership Role Through CSSCandidate ServicesRegister Your CV Here. It’s FreeShort Courses. Gain In Demand SkillsNot Getting Interviews? 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