Head of Guest Experience

Job description

The Vineyard Hotel seeks a Head of Guest Experience for its Newlands, Cape Town property. This permanent, full-time leadership role reports to the General Manager and oversees Guest Experience, Reservations, Front Office and Night Audit. It leads service strategy, departmental managers, commercial performance, guest-feedback improvements and operational risk. The on-site classification follows the hotel-based guest-facing duties; the employer does not offer a remote arrangement in this vacancy. The official recruitment portal lists a closing date of 23 October 2026 at 18:59 (time zone not stated). Apply through the employer-linked Vineyard application page. Source: https://applybe.com/vineyard/search/vacancy/all/1/7196646/head%20of%20guest%20experience%20newlands%20south%20africa.html (reference Head of GuestX - 26; checked 20 October 2026).

Requirements

Hospitality diploma or relevant degree at NQF level 6 or above. At least five years of senior management experience in a four- or five-star hotel, with leadership across multiple departments. Knowledge of front office, reservations, night audit, guest experience, commercial management and financial performance. Experience with Opera Cloud and guest-feedback/reporting tools. Applicants must be South African citizens; appointment is subject to criminal-record, credit, qualification and reference checks.

Benefits

The employer describes the position as permanent and monthly paid on a cost-to-company basis but does not publish a numeric salary. Its recruitment portal displays ZAR0 as a placeholder, which is not treated as actual pay.