Mystery Shopper via TopFloor – Zambia

Job description

TopFloor seeks part-time mystery shoppers for projects in Lusaka, Ndola, Kitwe, Livingstone, Kasama and Solwezi. Shoppers will visit client retail and service locations, observe customer service and product quality, and submit impartial reports to help clients improve their experience.

Location: Zambia; listed cities are on the official vacancy. Work arrangement: hybrid. Work type: part time. Salary or pay is not stated. Application deadline: before 23 October 2026; no exact cut-off time is stated.

Apply through the direct application form. Official vacancy: https://apply.workable.com/topfloor-1/j/88B107B64D/

Requirements

Grade 12 certificate; strong observation, analysis, written and spoken communication; English and one local language; ability to remain impartial and keep assignments confidential; computer and internet access for reports; flexibility to visit locations at varied times. Retail, customer service or mystery-shopping experience is an advantage.

Benefits