Switchboard Operator Job Amentum Lamu, Kenya

Job description

Job Responsibilities

• Operate and manage the telephone switchboard to answer, screen, and direct incoming, outgoing, and interoffice calls effectively and professionally.
• Ensure all inquiries are promptly and accurately resolved or routed to the appropriate department or personnel.
• Maintain a comprehensive understanding of operational process to provide accurate information to callers.
• Log and track calls, when necessary, and provide status updates as required.
• Assist in emergency communications and prioritize urgent or critical calls in accordance with established escalation protocols.
• Update and maintain the directory database regularly to ensure accurate and efficient call routing.
• Handle sensitive and confidential information in a professional and secure manner.
• Provide exceptional customer service and clear communication when responding to caller inquiries, requests, or complaints.
• Follow all operational procedures for the proper use, maintenance, and troubleshooting of switchboard equipment.
• Manage and prioritize high call volumes while maintaining professionalism and accuracy.
• Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Minimum Requirements Required Qualifications

• High school diploma or equivalent.
• 1-3 years of relevant experience operating a telephone switchboard or working in a customer service role.
• Excellent communication and interpersonal skills with the ability to professionally manage high call volumes.
• Strong problem solving and multitasking skills with the ability to manage multiple incoming calls and prioritize appropriately.
• Ability to maintain a professional and calm demeanor under pressure and during high stress situations.
• Basic proficiency in telecommunications equipment and office related technology.
• Must be in possession of a valid passport and be able to travel internationally.
• Passport must be valid for a minimum of one (1) year or more at the time of hiring.
• Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
• Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization. 
• Must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.

Preferred Qualifications

• Prior experience working in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce
• A valid driver’s license to legally operate a motor vehicle. Valid country driver’s license. and passport.
• Experience operating telecommunications systems for a government or military organization.
• Knowledge of telecommunications troubleshooting and telephone system maintenance.
• Ability to effectively manage and prioritize high call volumes.

How to Apply

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