Site Representative

Job description

Job Summary: The role is responsible for managing employee grievances, conducting employee orientation and sensitization, supporting HR and social audits, and maintaining accurate employee.

Key Duties and Responsibilities

• Serve as the primary onsite contact for employee HR, grievance and welfare matters.
• Receive, document and follow up on employee grievances, resolving cases within assigned authority and escalating complex or unresolved matters to management.
• Maintain accurate, up-to-date and confidential employee records, grievance registers and action logs.
• Promote positive employee relations and fair treatment, identifying recurring concerns and recommending corrective measures.
• Monitor compliance with HR policies and employment requirements, including attendance, leave and personnel records, in coordination with the HR team.
• Follow up on employee welfare concerns and coordinate appropriate interventions with management and relevant stakeholders.
• Conduct and document employee inductions, HR policy briefings and sensitization sessions on company policies, site rules and workplace expectations.
• Support HR and social audits, inspections and compliance assessments by maintaining accurate records and required supporting documentation.
• Support stakeholder engagement and CSR activities through coordination, documentation and reporting.
• Submit daily workforce reports and monthly grievance reports to management, covering employee concerns, actions taken, resolution status and outstanding issues, in accordance with reporting and confidentiality requirements.

Qualifications, Skills and Experience

• Bachelor’s degree in Human Resource Management, Business Administration, Social Sciences or a related field.
• 3 years of relevant experience in HR administration, employee relations or a related role.
• Proficiency in Microsoft Office applications, with strong report-writing, documentation and records management skills.
• Demonstrated experience in employee grievance management, HR policy implementation, employee orientation and training, and support for HR and social audits.
• Strong communication, interpersonal, organizational, reporting and problem-solving skills.
• Ability to handle confidential information and work independently in a project-site environment.
• NB: Candidates from the following districts are strongly encouraged to apply: Nwoya, Buliisa, Pakwach, Hoima, Masindi, Kikuube.

About Organisation

Exquisite Solution Limited is a leading Business Process Outsourcing Company offering a wide scope of professional services. Established in 2006 with offices in England and across the region, we offer Human Resources Consulting and Payroll Management Services, Admin Support Services, Executive Search, Corporate and Personal Development Training, HR Compliance Audits, among others. We place top notch candidates into permanent, contract, and interim positions. They would like to recruit for a valuable client.

Requirements

bachelor degree 36