Shop Executive

Job description

VACANCY ANNOUNCEMENTSApplications are invited from suitably qualified candidates to fill the vacant position below: SHOP EXECUTIVE (1)Reporting to the Retail Shop Manager, the Shop Executive will be responsible for providing leadership, including the overall performance and operational management of a TNM shop/shops.Major Tasks and ResponsibilitiesManage shop staffing, employee performance to meet shop targets, and ensure that team members in the shop have adequate information to serve customers efficiently at all times.Analysis and evaluation of staff performance and team members’ training needs, including the facilitation of staff training.Oversee the overall financial management of the shop and adherence to set controls.Resolve customer issues as per Standard Operating Procedures; and analyze as well as report on customer issues reported to the shop, including the analysis of competitor activity within the shop’s catchment area.Provide customer service support to all walk-in customers and corporate customersEnsure adequate computers and other machines are always available for efficient information processing.Ensure that the required Standard Operating Procedures are in place and are communicated to shop staff and are effectively implemented in the shop.Manage facilities in and around the shop including shop ambience, branding, display of consumer merchandise, parking space and identification of shop premises.Facilitate the maintenance of a high standard of hygiene and security at all times.

Requirements

Apply by email: vacancy@tnm.co.mw