Senior Manager-Retention and Customer Value Management

Job description

VACANCY ANNOUNCEMENTTelekom Networks Malawi Plc (TNM PIc) is leading Malawi’s digital transformation, delivering next generation connectivity, mobile financial services, and enterprise solutions that are redefining how businesses connect, operate, and grow.As a fast evolving, innovation driven telecommunications and digital services provider, TNM is shaping the future of connectivity in Malawi. To support this vision, we are seeking to attract high calibre, commercially astute, and relationship driven professionals to join the Company in the positions below. This is a high impact opportunity for individuals who thrive in dynamic, performance-oriented environments and are motivated by results.At TNM, you will join a team that goes beyond to empower businesses, drive digital transformation, and unlock sustainable growth in an increasingly connected economy.THE SENIOR MANAGER – LOYALTY, RETENTION & CUSTOMER VALUE MANAGEMENTReporting to the Customer Experience Director, the Senior Manager-Retention and Customer Value Management shall be responsible for developing and executing strategies that maximize customer lifetime value, improve customer retention, reduce churn, and drive sustainable revenue growth across consumer and enterprise segments.Major Tasks and ResponsibilitiesDevelop and execute customer retention and customer value management strategies to reduce churn and improve customer lifetime value.Lead customer segmentation and target initiatives to drive personalized customer engagement.Design and manage loyalty programs, retention campaigns, and reward initiatives.Drive upselling and cross-selling opportunities to increase ARPU and customer lifetime value.Monitor and analyze retention, churn, loyalty, and revenue performance metrics.Utilize customer insights and analytics to identify growth opportunities and improve decision-making.Collaborate with Product, Pricing, Sales, Digital, and Customer Experience teams to enhance customer value propositions.Lead and develop the Retention, Loyalty, HVC, and CVM teams to achieve business objectives.Oversee the planning, execution, and optimization of customer lifecycle management campaigns.Prepare management reports and recommendations on customer retention, value growth, and commercial performance

Requirements

Apply by email: vacancy@tnm.co.mw