Restaurant Hostess Job Swahili Beach Resort
Swahili Beach Resort
Job description
Hospitality Jobs, Swahili Beach Resort Jobs. The Restaurant Hostess manages dining reservations, guest reception, and service coordination, requiring a Diploma/Certificate in Hospitality Management and proven experience in a 4- or 5-star hotel. Full-time role in Diani, Kwale.
Swahili Beach Resort invites applications from polished, confident, service-driven hospitality professionals for the Restaurant Hostess position.
We are looking for an exceptional individual with a passion for luxury hospitality, impeccable guest relations skills, and the ability to create memorable dining experiences while maintaining the highest standards of service excellence.
The Role
The Restaurant Hostess will be the face of the restaurant, ensuring every guest receives a warm, personalised, seamless dining experience. The role also involves coordinating restaurant reservations, overseeing the service team and ensuring effective communication across restaurant operations.
Key Responsibilities
- Deliver a warm, personalised and professional welcome to all restaurant guests.
- Manage reservations, walk-in guests, seating arrangements and table allocations.
- Coordinate and guide waiters to maintain exceptional service standards and efficient restaurant operations.
- Liaise with the Reservations, Guest Relations and Culinary teams on VIP arrivals, special bookings and guest preferences.
- Coordinate special dining arrangements, birthday celebrations, cake orders, children’s meals and dietary requirements.
- Prepare daily guest lists, meal-plan allocations and pre-service team briefings.
- Proactively engage guests, obtain feedback and encourage positive online reviews across platforms such as Google and TripAdvisor.
- Handle guest enquiries and service concerns with professionalism, tact and prompt follow-through.
- Maintain accurate restaurant patronage records, reservation information and shift handover reports.
- Uphold impeccable standards of presentation, grooming, cleanliness and hospitality at all times.
Qualifications
- Diploma or Certificate in Hospitality Management, Food & Beverage Management or a related discipline.
- Proven experience in a similar role within a reputable 4- or 5-star hotel or luxury hospitality establishment.
- Strong guest engagement, communication and interpersonal skills.
- Demonstrated ability to coordinate and supervise restaurant service teams.
- Excellent organisational skills, attention to detail and the ability to manage multiple priorities.
- A confident, elegant and professional demeanour with a genuine passion for guest satisfaction.
- Ability to remain composed, resourceful and solution-oriented in a fast-paced hospitality environment.
How to Apply
If you are passionate about luxury hospitality and possess the experience and professional standards required to deliver exceptional guest experiences, we would love to hear from you.
Submit your application and detailed CV to: hrm@swahilibeach.com
Email Subject: RESTAURANT HOSTESS
Application Deadline: Wednesday, 18th November 2026
Only shortlisted candidates will be contacted.