I.T. Administrator (Customer Engagement)

Job description

Announcement Number: LUSAKA-2026-015

Hiring Agency: Embassy Lusaka

Position Title: I.T. Administrator (Customer Engagement) (All Interested Applicants/All Sources)

Open Period: 07/30/2026 – 08/13/2026Format MM/DD/YYYY

Vacancy Time Zone: GMT+2

Series/Grade: LE – 1832 8

Salary: ZMW ZK336,183.58 /Per Year

Work Schedule: Full-time – 40 Hours Per Week

Promotion Potential: LE-8

Duty Location(s): 1 Vacancy in Lusaka, ZA

Telework Eligible: No

For More Info:  Ferzio Mampwe  260211357000  MampweFC@fan.gov

Overview

Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency:

This position is open to:
•  All Interested Applicants / All SourcesFor USEFM – FP grade is FP-06.  Actual FP salary authorized by Washington D.C.

Security Clearance Required:

Public Trust – Background Investigation

Appointment Type

Permanent

Marketing Statement:

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Summary:

The U.S. Mission in Lusaka, Zambia is seeking eligible and qualified applicants for the Information Technology (I.T.) Administrator – Customer Engagement in the Diplomatic Technology office.

Supervisory Position:

No

Relocation Expenses Reimbursed:

No

Travel Required:

Occasional Travel

Travel required to attend training.

Duties

The Information Technology (IT) Administrator is a member of the Diplomatic Technology team. Administer IT systems ensuring confidentiality, integrity, and availability. This involves providing Tier 1 and Tier 2 technical support to customers through multiple channels, conducting system analysis and configuration management, and operating systems with a post-wide impact level. Collaborate with cross-functional teams to address complex technical issues. Assist in network security measures, conduct system audits for compliance, and educate users on information security best practices. Participation in Diplomatic Technology (DT) initiatives and fulfillment of other assigned duties round out the role, emphasizing a comprehensive approach to IT administration and support.

Qualifications and Evaluations

Requirements:

All selected candidates must be able to obtain and hold a:

• • Security Certificate;

All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.

Selected candidate must be able to begin working within a reasonable period of time(6 Weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Education Requirements:

Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, Library and Data Science/Analytics, or Audio/Visual Communications and Technology is required.

Evaluations:

You will be evaluated against the qualifications and requirements in this vacancy announcement.
You may be asked to complete a pre-employment language or skills test.
You must complete the application form and provide the required documents.  Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed.  If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:

Experience:

A minimum of 2 years of experience in computer networking operations, network management or utilization of computer systems.

Language

Fluent English Speaking/Reading/Writing is required.

Good Working Knowledge Bemba/Nyanja Speaking/Reading/Writing is required.

Job Knowledge

Knowledge is required in the following portfolios: systems analysis and design techniques; computer equipment operations management; hardware, software, and cloud-based technologies; computer networking; technical aspects of analysis, computer application software development concepts, and management advisory services.

Skills And Abilities

Proficiency in office productivity suites such as Microsoft 365, Google Workspace, and OpenOffice. Possesses strong problem-solving and communication skills that facilitate working with people of different cultural background, language, technical knowledge, and seniority. Possess strong communication and presentation skills and understand how to tailor information to the audience.

Benefits and Other Info

Benefits:

Agency Benefits:

The U.S. Mission offers a competitive compensation and benefits package for local employees.

For Eligible Family Member (EFM) applicants, benefits should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: 

A hiring preference is extended to eligible and qualified applicants in the order listed below.  It is essential you accurately describe your status in your application, failure to do so may result in a determination that you are not eligible for a hiring preference.

HIRING PREFERENCE ORDER

1. 1. Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Member (USEFM) who is a preference-eligible U.S. Veteran*

1. 1. AEFM / USEFM

1. 1. Foreign Service (FS) on Leave without Pay (LWOP) and Civil Service (CS) with reemployment rights **

* IMPORTANT:  US citizen Eligible Family Member (USEFM) applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”) preferably Member Copy 4, Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability, equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all FS employees on LWOP and CS with re-employment rights back to their agency or bureau.

For complete definitions of AEFM, USEFM, EFM, Member of Household, etc., please visit the 3 FAM 7210 Definitions.

ADDITIONAL EMPLOYMENT CONSIDERATIONS

The following apply to EFMs, USEFMs, and AEFMs only

• • Current employees who used a hiring preference to gain employment who are within their first 90 calendar days of employment are not eligible. This does not apply when the hiring mechanism is TEMP or the work schedule is intermittent or irregular.

• • Candidates with a hiring preference who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing.

The following apply to Locally Employed (LE) staff only

• • Current employees serving a probationary period are not eligible.

• • Current employees with an Overall Summary Rating of Needs Improvement, Unsatisfactory, or an MBC score of less than 100 points on their most recent Employee Performance Report are not eligible.

How to Apply

How to Apply:

Click the “Apply to This Vacancy” button at the top of the page to begin your application.  For an instructional video on how to apply click here.

Please address all relevant experience, education, language skills (including English), and job related skills or requirements in your application.

You may edit your application any time before the vacancy closing date. If you fail to submit a complete application by the vacancy closing date of this vacancy, then your application may be disqualified for this position.

For a copy of the complete position description, please contact the HR Office.

To request a reasonable accommodation, please contact the HR Office.

Required Documents:

All Applicants:

• • Residency Permit (if applicable)

• • Work Permit (if applicable)

• • University Degree (if applicable)

• • University Transcript (if applicable)

• • Language Scores (if applicable)

• • Driver’s License (if applicable)

• • Certificate (if applicable)

• • Professional License (if applicable)

• • Resume/CV (if applicable)

In addition, Eligible Family Member (EFM) Applicants must submit

• • Copy of Sponsor’s Travel Orders/Assignment Notification (or equivalent)

• • Passport copy

• • DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

• SF-50 (if applicable)