INFORMATION TECHNOLOGY AND DIGITAL SYSTEMS APPRENTICE

Job description

VACANCY ANNOUNCEMENT@ ULALOPOSITION: INFORMATION TECHNOLOGY AND DIGITAL SYSTEMS APPRENTICELocation: Mzuzu (with possible travel to project sites)Department: Information Technology/OperationsDuration: Six (6) MonthsABOUT ULALOUlalo is a Malawian non-governmental organisation dedicated to helping young people reach their full potential by creating pathways to success and building bridges to a better Malawi.With over a decade of experience, Ulalo collaborates with schools, communities and governments to improve education outcomes, strengthen health ecosystems, build self-reliant communities, and promote financial freedom and entrepreneurship.Ulalo invites applications from suitably qualified and motivated individuals for the position of Information Technology and Digital Systems Apprentice.KEY RESPONSIBILITIESThe successful candidate will:- Diagnose, troubleshoot, repair and maintain ICT equipment, including computers, tablets, mobile phones, radios, printers and routers.- Support installation, configuration, software updates and preventive maintenance of computers, networks and digital systems.- Provide technical support to education technology programmes, including BEFIT tablets and Connected Education computer laboratories.- Identify hardware and software faults, replace authorised components and escalate complex repairs to qualified technicians.- Support the administration and maintenance of Microsoft 365, digital collaboration platforms, software applications and backup systems.- Maintain ICT asset registers, equipment inventories, maintenance logs and repair records.- Support digital learning initiatives, technical training, online learning platforms, AI-enabled tools and digital data collection systems.- Assist in implementing ICT security and data protection practices.- Support ICT procurement processes, including preparing technical specifications, obtaining quotations and verifying equipment.- Provide helpdesk services, technical reporting, field support and user guidance.QUALIFICATIONS AND EXPERIENCEEssential Requirements- Minimum of a Diploma in Information Technology, Computer Science, Computer Engineering, Electronics, Electrical Engineering or a related technical field.- At least six months of demonstrable hands-on experience diagnosing, troubleshooting, servicing or repairing electronic devices. Experience may be gained through employment, attachments, vocational practice or independent repair work.- Ability to diagnose common faults in computers, phones, tablets or similar electronic devices.- Basic familiarity with safe disassembly and reassembly, component replacement, operating-system installation, software troubleshooting and documenting repairs.- Strong attention to detail, integrity, confidentiality and willingness to learn.- Ability to communicate clearly, work in a team and travel to field sites when required.Desirable Requirements- Additional certificates or practical training in mobile phone repair, computer hardware and software maintenance, electronics or electrical installation.- Familiarity with Microsoft 365, device management, cloud collaboration or basic cybersecurity.- Interest in education technology, community development and responsible use of AI tools.- Basic experience with asset registers, technical reports or user training.- Experience using multimeters, soldering equipment or basic electronics testing tools under safe supervision.- Evidence of repaired devices, workshop practice, a technical portfolio or references from practical training.WHAT THE APPRENTICESHIP OFFERSThe successful candidate will gain practical experience in:- Fault diagnosis, preventive maintenance and safe repair of electronic devices.- Device refurbishment, software installation, testing and documentation.- Supporting BEFIT tablets and Connected Education equipment.- Digital collaboration platforms, access management and basic cybersecurity.- ICT inventory management, technical documentation and issue reporting.- Digital skills training and responsible testing of new technologies.The six-month apprenticeship includes supervision, mentoring and periodic feedback. It does not guarantee subsequent employment.MODE OF APPLICATIONInterested applicants should submit:- A cover letter.- An updated Curriculum Vitae (CV).Clearly indicate the position applied for.Email applications: jobs@ulalo.orgEmail subject: Application – Information Technology and Digital Systems Apprentice.Hand delivery: Submit applications to:Ulalo Offices (New Offices), Plot No. NR/MZU/KAT2/21, along the road from National Bank to Beehive Schools, opposite New Eden Private Primary School, Mzuzu, Malawi.APPLICATION DEADLINE: WEDNESDAY, 11 NOVEMBER 2026Only shortlisted candidates will be contacted.Ulalo does not charge any fees at any stage of its recruitment process.

Requirements

Apply by email: jobs@ulalo.org