HORECA Account & Client Relations Manager at Artcaffe
Artcaffe
Job description
HORECA Account & Client Relations Manager role at Artcaffe. Responsible for managing HORECA accounts, building client relationships, and driving sales growth. Requires relevant sales or business qualifications and strong key account management experience. The role is based in Nairobi with duties performed on-site.
About the Role
Are you a relationship-driven professional with a deep understanding of the Hotel, Restaurant, and Café (HORECA) landscape? Artcaffe is seeking a dedicated HORECA Manager to serve as the primary bridge between their brand and valued clients. In this role, you will manage a portfolio of key accounts, ensuring seamless execution from order placement to final delivery, while proactively identifying opportunities for growth. This is not a “hard sales” cold-calling role; it is a strategic position focused on nurturing partnerships, managing complex projects, and ensuring operational excellence alongside our Head of B2B.
Key Responsibilities
- Client Relationship & Trusted Advisory: Serve as the primary point of contact for assigned HORECA accounts. You will build long-lasting partnerships by understanding client business challenges and collaborating with internal teams to resolve issues swiftly.
- Project & Order Management: Support the Head of B2B on larger initiatives while maintaining rigorous oversight of day-to-day operations. This includes coordinating with production, logistics, and procurement to ensure client timelines and quality standards are met without fail.
- Commercial Operations & Administration: Maintain meticulous logs of orders and invoices. Partner closely with the finance team on reconciliations and credit notes, ensuring a smooth and transparent billing process for the client.
- Account Growth & Analysis: Identify opportunities for upselling and cross-selling within your portfolio. Prepare and present performance reports and gap analyses to clients, using data to drive improved processes and outcomes.
Qualifications
- Education & Experience: Bachelor’s degree in Business or equivalent experience, combined with a proven track record in Account Management, Client Services, or Sales.
- Industry Know-How: Prior experience within the food industry HORECA segment is essential. You speak the language of chefs, F&B directors, and procurement managers.
- Organizational Excellence: Exceptional ability to manage multiple projects simultaneously without dropping the ball. You know how to chase internal teams effectively while maintaining positive working relationships.
- Problem Solver: A proactive mindset with the ability to navigate complex logistical or operational challenges on behalf of the client.
- Network: An established network within the local HORECA industry is highly preferred.
How to Apply
Send CV outlining relevant experience to hr@artcaffe.co.ke with the subject line “ACBLHM-0826”