Food & Beverage Manager
Cliff View Hotel
Job description
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Food & Beverage Manager
Food & Beverage Manager
Posted on July 30, 2026 | Job ID: 3241
Application Deadline: 15 days left
Job Description
VACANCY ANNOUNCEMENT@CLIFF VIEW HOTEL POSITION: FOOD & BEVERAGE MANAGER Location: Mchinji Follow our com/channel/0029VaeEdz5B4hdXFDsiE30MDepartment: Food & BeverageReports To: Hotel ManagerSupervisesRestaurant ManagerBar SupervisorConference & Banqueting SupervisorExecutive ChefKitchen Stewarding SupervisorRestaurant & Bar StaffBanqueting StaffRoom Service Team Job PurposeThe Food & Beverage Manager is responsible for the strategic planning, leadership, and day-to-day management of all food and beverage operations at Cliff View Hotel, including the restaurant, bar, conference and banqueting facilities, room service, and outdoor catering. The role ensures exceptional guest experiences while maximising profitability, maintaining international hospitality standards, and achieving departmental financial and operational targets. Key ResponsibilitiesOperational ManagementDirect and oversee all Food & Beverage outlets.Ensure smooth daily operations of:RestaurantBarConference CateringBanquetingOutdoor EventsRoom ServiceMaintain five-star service standards.Conduct daily operational briefings.Ensure all outlets open and close according to SOPs.Monitor service quality and guest satisfaction.Ensure effective communication between kitchen and service teams. Financial ManagementPrepare annual departmental budgets.Achieve monthly revenue targets.Control food cost to company targets.Control beverage cost and wastage.Manage labour costs through efficient scheduling.Analyse daily sales reports.Increase departmental profitability.Implement upselling and suggestive selling programmes.Prepare monthly management reports. Key Financial KPIsFood Cost %Beverage Cost %Payroll %Gross ProfitAverage Spend per GuestRevenue per Available Seat Hour (RevPASH) Restaurant OperationsMaintain excellent food presentation.Ensure professional table service.Monitor waiting times.Maintain restaurant cleanliness.Ensure reservation systems function efficiently.Conduct daily quality inspections. Bar OperationsMaintain beverage quality standards.Ensure correct stock rotation.Monitor cocktail consistency.Control beverage inventory.Prevent stock losses.Promote premium beverage sales. Conference & Banqueting OperationsPlan and coordinate all conference functions.Ensure flawless event execution.Work closely with the Sales & Marketing team.Conduct client pre-event meetings.Ensure Banquet Event Orders (BEOs) are executed accurately.Supervise banquet setups and service delivery.Conduct post-event evaluations. Menu DevelopmentCollaborate with the Head Chef to develop:Seasonal menusBanquet menusWedding packagesConference packagesBuffet conceptsReview menu pricing quarterly.Introduce innovative dining concepts.Ensure menus remain profitable and aligned with guest preferences. Inventory & ProcurementControl stock ordering.Approve purchase requisitions.Conduct weekly inventory checks.Investigate stock variances.Ensure FIFO principles are followed.Minimise food waste.Maintain supplier relationships. Guest ExperienceEnsure exceptional guest satisfaction.Resolve guest complaints promptly.Monitor online guest reviews.Develop guest loyalty initiatives.Maintain service excellence across all outlets. Human Resource ManagementRecruit and train staff.Conduct performance appraisals.Coach supervisors.Develop succession plans.Prepare duty rosters.Ensure staff discipline.Promote teamwork and employee engagement. Hygiene, Health & SafetyEnsure compliance with HACCP principles.Maintain food safety standards.Ensure compliance with health regulations.Conduct hygiene inspections.Ensure kitchen and restaurant cleanliness.Investigate accidents and incidents. Sales & MarketingSupport hotel marketing campaigns.Develop promotional activities.Organise themed nights.Increase conference catering business.Build relationships with corporate clients.Identify new revenue opportunities. AdministrationPrepare monthly reports.Maintain departmental records.Review SOP compliance.Attend management meetings.Analyse business trends.Prepare departmental forecasts. Key Performance Indicators (KPIs)FinancialF&B Revenue AchievementFood Cost %Beverage Cost %Gross Profit MarginLabour Cost %Banqueting RevenueRestaurant Revenue Growth OperationalGuest Satisfaction Score ≥90%Service Time StandardsHygiene Audit ≥95%Stock Variance <1%Mystery Guest Score ≥90% PeopleStaff TurnoverTraining Hours per EmployeeEmployee Engagement ScorePerformance Review Completion QualificationsEssentialBachelor's Degree or Diploma in Hospitality Management, Hotel Management, Food & Beverage Management, or a related field.Minimum 5 years' experience in a Food & Beverage management role.Proven experience managing restaurants, bars, conferences, and banqueting operations. Skills & CompetenciesLeadership and people managementFinancial acumenRevenue optimisationBudget preparationFood cost controlBeverage managementCustomer service excellenceEvent managementNegotiation skillsProblem solvingTime managementCommunication and presentation skillsConflict resolutionCoaching and mentoringComputer literacy (POS, PMS, Microsoft Office) Personal AttributesProfessional appearance and integrityGuest-focused mindsetResults-orientedHigh attention to detailAbility to work under pressureInnovative and commercially mindedFlexible to work weekends, holidays, and eveningsStrong decision-making ability Working ConditionsFull-time management position.Requires evening, weekend, and public holiday work.Frequent standing and walking throughout hotel outlets.May supervise large conferences, weddings, and outdoor events. Method of ApplicationInterested applicants should submit an application letter, a detailed Curriculum Vitae, copies of certificates and contact details for three traceable referees to:Email: shro.creckhardware@gmail.comstanleykabango@gmail.comCC: hrmcreckhardware@gmail.comClosing date for receiving applications is 14th August, 2026. Only shortlisted candidates will be acknowledged.
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Job Highlights
Not specified
Not specified
Competitive
Closing: August 15, 2026
15 days left
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