Digital Sales & Customer Engagement Executive

Job description

Job Summary: The Digital Sales & Customer Engagement Executive will be responsible for creating engaging social-media content, appearing in videos, managing Kwisty’s social-media pages, responding to enquiries, supporting customers and converting interested prospects into paying subscribers. This is not only a social-media role. The successful candidate should be comfortable speaking on camera, talking to customers, explaining technology in simple language, solving customer queries, following up leads and closing sales. The person will work mainly from the Kwisty office and will act as an important connection between our online audience, prospective customers, existing customers and field onboarding team.Kwisty is looking for a confident, energetic and customer-focused Digital Sales & Customer Engagement Executive to join our Growth & Customer Experience team.The successful candidate will work mainly from the Kwisty office and will be responsible for creating engaging digital content, appearing in promotional and educational videos, managing social media platforms, responding to customer enquiries, supporting existing customers, following up sales leads and converting interested businesses into paying Kwisty subscribers.The candidate must be confident speaking to people both physically and online, have a clear and audible voice, be comfortable appearing in front of a camera and be able to explain Kwisty products and services in simple language that business owners can easily understand. Key Duties and Responsibilities: Create and appear in short promotional, educational and demonstration videos for Kwisty.Produce content for TikTok, Instagram, Facebook, YouTube and other digital platforms.Help develop content ideas, scripts, captions and social media campaigns.Manage Kwisty social media pages and maintain consistent posting.Respond professionally and promptly to comments, direct messages and online enquiries.Respond to customer enquiries through social media, WhatsApp, online chat, phone and other Kwisty support channels.Explain Kwisty features, subscription packages and services to prospective customers.Understand a customer’s type of business and recommend the most suitable Kwisty subscription package.Conduct product demonstrations online or from the Kwisty office.Follow up prospective customers who have shown interest in Kwisty.Handle customer objections and guide interested customers toward completing their subscription.Assist customers with registration and subscription payment.Close sales and maintain proper records of leads and completed subscriptions.Provide first-level customer support for existing Kwisty customers.Help customers understand and use basic Kwisty features.Troubleshoot simple customer issues and escalate technical issues where necessary.Coordinate customers who require training, onboarding or field setup assistance with the relevant Kwisty team.Follow up newly registered customers to ensure they are successfully using the platform.Record customer complaints, suggestions, common questions and feedback to help improve Kwisty.Prepare simple daily or weekly reports on leads, sales, content activity, support cases and customer feedback. Qualifications, Skills and Experience: Minimum education qualification: Senior Six (S6) / Uganda Advanced Certificate of Education or equivalent.Must be fluent in spoken and written English.Must be fluent in spoken Luganda.Must have a clear, confident and audible speaking voice.Must be comfortable speaking in front of a camera.Must be confident communicating with customers both in person and online.Good sales and persuasion skills.Ability to follow up leads and confidently ask customers to complete a purchase or subscription.Good customer-service and problem-solving skills.Ability to explain technology in simple language.Good knowledge of social media platforms, particularly TikTok, Instagram and Facebook.Ability to create engaging short-form video content.Basic computer and smartphone skills.Good written communication skills.Ability to learn new software and digital tools quickly.Good organizational and follow-up skills.Ability to work independently and as part of a team.Must be reliable, professional, respectful and customer-focused. Added Advantage Experience in any of the following will be an advantage but is not mandatory:Sales or telesalesCustomer serviceSocial media managementDigital marketingContent creationVideo presentationPOS systemsSoftware or technology salesFormal qualifications beyond S6 are welcome, but communication ability, confidence, customer handling, creativity, willingness to learn and ability to close sales are especially important for this position. We are looking for someone who is: Confident and outgoingFriendly and approachableComfortable speaking to strangersComfortable appearing on cameraCreative with social media contentPatient when assisting customersPersuasive without being aggressiveGood at following up customersFast and professional when responding to enquiriesWilling to learn Kwisty thoroughlyResults-orientedAble to turn online enquiries into real customers

Requirements

high school