DFS Manager – Card Issuing at KCB Bank Tanzania

Job description

Location: Tanzania, United Republic of TanzaniaJob Category: ManagementEmployment Type: Full TimeDegree Level: Bachelor’s DegreeJob Identification: 6447Posting Date: 14 August 2026Application Deadline: 28 August 2026 at 8:00 PM Job Description Card Portfolio Management Develop and execute strategies to grow the Bank’s card issuing portfolio across retail, SME, and corporate segments. Manage the full lifecycle of card products, including product design, launch, enhancement, pricing, and retirement. Drive card acquisition, activation, utilization, and retention initiatives. Monitor portfolio performance and implement initiatives to increase transaction volumes and fee income. Recommend and implement innovative card solutions to address evolving customer needs. Business Growth & Product Development Develop annual business plans and growth strategies for the card business. Identify opportunities for new card products, digital card solutions, and value-added services. Drive adoption of virtual cards, contactless payments, tokenization, and other emerging payment technologies. Support cross-selling opportunities across retail, SME, and corporate customer segments. Scheme & Partner Management Manage relationships with card schemes including Visa, Mastercard, UnionPay, and domestic payment networks. Coordinate scheme initiatives, product certifications, marketing campaigns, and compliance requirements. Engage with technology partners, processors, and service providers to improve card services and customer experience. Negotiate commercial arrangements and partnership agreements to optimize value for the Bank. Operations, Risk & Compliance Oversee card issuance processes, transaction monitoring, settlement, reconciliations, and dispute management. Ensure compliance with regulatory requirements, card scheme rules, and internal policies. Collaborate with Risk, Compliance, and Fraud teams to strengthen fraud prevention and risk controls. Monitor card fraud trends and implement mitigation measures to protect customers and the Bank. Ensure timely resolution of operational and customer service issues. Customer Experience & Service Delivery Develop initiatives to improve cardholder experience and increase customer satisfaction. Monitor service levels and turnaround times for card issuance and support. Support customer awareness campaigns on card benefits, security, and usage. Drive digital adoption through seamless integration of card products with digital channels. Performance Management & Reporting Monitor key business metrics, including card issuance, activation, transaction volumes, revenue, and profitability. Prepare management reports and business performance reviews. Track achievement of business targets and recommend corrective actions where required. Manage budgets and optimize operational efficiency within the card business. Minimum Position Qualification Requirements Education Bachelor’s Degree in Banking, Finance, or an equivalent field. Required Professional Qualifications Merchant acquiring and card background. Added Advantage Master’s Degree Business Administration. Added Advantage Experience Minimum of 6 years of experience required. Need Types RQ: Required AA: Added Advantage How to Apply Apply through the KCB Group Careers application portal and select DFS Manager - Card Issuing, Job Identification 6447.