DFS Card Issuing Specialist at KCB Bank Tanzania

Job description

Job Function Banking / Finance Designation DFS Card Issuing Specialist Level Specialist Employment Type Full Time Experience Level 4 years Workplace Type Not specified Location Tanzania, United Republic of Job Role Job Title: DFS Card Issuing Specialist Location: Tanzania Position Overview The DFS Card Issuing Specialist will support the growth and management of the card portfolio by driving card issuance, activation, utilization, and operational efficiency across debit, credit, prepaid, and virtual card products. The role involves coordinating end-to-end card issuance processes, analyzing card performance, managing relationships with internal teams and external service providers, and supporting the adoption of emerging digital payment technologies. Roles and Responsibilities Card Issuance and Portfolio Growth Support the growth of the card portfolio by driving issuance, activation, and utilization of debit, credit, prepaid, and virtual card products. Coordinate end-to-end card issuance processes, including card production, personalization, activation, renewal, replacement, and delivery. Ensure card issuance and fulfillment activities are completed accurately and within required timelines. Analyze card issuance, activation, and transaction trends to identify opportunities for increasing customer adoption and card utilization. Customer and Operational Support Liaise with branches, customer service teams, and support functions to resolve card-related issues efficiently. Support the delivery of a high-quality customer experience throughout the card lifecycle. Coordinate with relevant teams to address operational issues affecting card issuance, activation, and delivery. Service Provider and Card Scheme Management Manage operational relationships with card schemes, card personalization bureaus, and other service providers. Monitor service provider performance against agreed service level agreements. Ensure service providers maintain required quality and compliance standards. Performance Monitoring and Reporting Monitor key performance indicators related to card issuance and portfolio performance. Track card issuance volumes, activation rates, portfolio growth, transaction volumes, revenue generation, and customer usage trends. Prepare periodic performance reports and provide business insights to support decision-making. Identify opportunities for portfolio optimization and strategic growth. Marketing and Business Growth Collaborate with sales, marketing, and digital channels teams to implement campaigns that promote card acquisition, activation, and ongoing usage. Support initiatives aimed at increasing transaction volumes and customer engagement. Identify opportunities to improve card adoption and utilization. Process Improvement and Digital Payments Identify and implement improvements to card issuance and fulfillment processes. Improve turnaround times, operational efficiency, customer satisfaction, and cost effectiveness. Support the implementation and adoption of emerging card technologies and digital payment solutions. Support technologies including tokenization, mobile wallets, contactless payments, and virtual cards. Qualifications Education Bachelor’s degree in Banking, Finance, or an equivalent field is required. Master’s degree in Business Administration is an added advantage. Professional Qualifications A background in merchant acquiring and card-related operations is required. Experience Minimum of 4 years of relevant professional experience. Experience in card issuing, merchant acquiring, banking, financial services, or digital payments would be relevant based on the stated requirements. Skills and Competencies Strong understanding of card issuance and card portfolio management. Knowledge of debit, credit, prepaid, and virtual card products. Ability to analyze card issuance, activation, and transaction trends. Strong operational coordination and problem-solving skills. Good understanding of digital payment technologies. Strong communication and stakeholder management skills. Ability to work with card schemes, personalization bureaus, and other service providers. Strong reporting and analytical skills. Ability to identify process improvement and business growth opportunities.