AG
Administration & Office Support
Deployment Officer
Africa Global Logistics
Uganda · Kampala
Full-time
On-site
Posted: 6 hours ago
Expires: Nov 11, 2026
Salary:
Not listed
Job description
Key Duties and Responsibilities
- Build strong knowledge of DRIVE solutions, processes, and deployment methodology
- Support local deployment preparation and prerequisites phase
- Enable and coordinate DRIVE local templates completion
- Prepare Key User onboarding, training, and deployment readiness activities
- Test & Validation
- Coordinate and animate Key Users during test definition and execution
- Consolidate test plans and ensure business critical scenarios are prioritized
- Identify risks, defects, and readiness gaps impacting deployment
- Ensure test environments (data, access, tools) are ready
- Contribute to Go/No-Go assessment through test and readiness insights
Training & Change Enablement
- Adapt and deliver training materials for Key Users and End Users
- Deliver solution training prior to Go-live
- Work closely with Change Relay and Training Coordinator to ensure user readiness and adoption
Go-Live & Hypercare
- Provide Level 2 functional support during hypercare
- Ensure proper usage and prioritization of ticketing tools and escalation to Central Team (Level 3)
- Enable Key Users to progressively take ownership of local support
- Deliver additional training as needed post Go-live
Qualifications, Skills and Experience
- Professional Background
- Strong understanding of logistics and/or finance business processes (5 years’ experience on legacies)
- Experience with IT solutions and digital tools; TMS knowledge is a plus
- Proven experience in training delivery and change management
- Project management experience
- Strong communication and facilitation skills
- Ability to coordinate and animate a network of Key Users
- Handson, solution-oriented mindset
- Ability to work in multi-country, multi-cultural environments
- Strong learning capability and adaptability
- Tools
- Strong command of Microsoft O365 (PowerPoint, Excel, Teams, SharePoint)
About Organisation
AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. Connecting the number 1 integrated logistics network in Africa AGL, to the global maritime transport leader MSC, can accelerate the logistical transformation of the continent.