PH
Administration & Office Support
Customer Experience Officer Job Premier Hospital
Premier Hospital
Kenya
Full-time
On-site
Posted: 1 hour ago
Expires: Nov 2, 2026
Salary:
Not listed
Job description
Customer Service Jobs. Premier Hospital Jobs. Customer Experience Officer supporting customer service delivery and managing patient flow and enquiries, requiring a Diploma in Front Office Operations or Hospitality Management with 2-3 years experience in a customer-facing role, in a healthcare environment, on-site role.
About The Role
- Reporting to the Customer Experience Co- Ordinator, the Customer Experience Officer will support the efficient delivery of customer service, enhance patient and visitor satisfaction, manage patient flow and enquiries, and maintain high standards of service across the hospital.
MINIMUM REQUIREMENTS / QUALIFICATIONS
- Diploma in Front Office Operations, Hospitality Management or a related field.
- Formal training in customer service or customer care.
- 2-3 years of experience in a customer-facing role within a busy service environment.
- Experience in a hospital or healthcare setting is an added advantage.
- Strong interpersonal and communication skills.
- High levels of empathy, patience and problem-solving ability.
- Excellent time management and organizational skills.
How to Apply
If you meet the above qualifications, send your CV, Cover Letter, Expected Salary, Testimonials and 3 Referees to: careers@premierhospital.org
30 September 2026, 5:00 PM