Job description

Location: Zambia Contract Type: Permanent contract

Job description only available in English

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.

Summary

Under the oversight of the Aftermarket Manager, the function aims to developing and implementing strategies to enhance the efficiency, cost-effectiveness, and technological advancement of the Component Rebuild Center (CRC).

This role involves analysing existing processes, exploring salvage techniques, evaluating cost structures, and collaborating with cross-functional teams to introduce new commercial offerings that align with client needs.

Following these deliberations, multiple options are under evaluation (such as expanding the current workshop, enhancing productivity, upstream integration of operations), with overseeing the implementation of any resulting changes.

What will be your responsibilities?

Strategic and Operational Planning

Support strategic decisions related to facility development and operational setup to align with business needs, and steer the development of project plans outlining timelines, resources, and milestones for the rollout of the CRC strategy.
Coordinate CRC strategic initiatives with the Group CRC Manager and contribute to the regular review of the CRC business plan and participate in the CRC Operational Excellence Action Plan in line with organizational objectives.
Identify opportunities for cost reduction, including salvage techniques, reusability of components, and optimized sourcing.

Contract and Subcontractor Management

Review subcontractor agreements and pricing structures to ensure cost-effectiveness and service quality
Participate in the selection of subcontractors and evaluate which activities should be retained internally vs. outsourced.
Act as the technical and operational liaison with subcontractors and construction vendors.

Costing and Process Optimization

Analyse rebuilds costs and historical component usage to propose cost-effective rebuild strategies.
Review rebuild trends and operational data to support continuous improvement and cost optimization efforts.
Assess salvage options and non-traditional repair techniques to improve asset recovery.

Project Management and Implementation

Lead CRC-related projects progress and performance against established metrics, identifying and addressing any deviations or obstacles.
Drive process improvements and efficiency initiatives proposed by internal stakeholders.
Oversee CRC infrastructure readiness and alignment with OEM and regulatory standards.
Drive the implementation of initiatives outlined in the CRC Operational Excellence Action Plan.
Proactively identify areas for process improvement and efficiency gains within the project management framework.

Collaboration and Communication

Manage the service exchange process with clients, including follow-up on offers, orders, and turnaround commitments.
Lead technical and commercial discussions with clients related to core evaluations, failure analysis, and disputes over component condition.
Coordinate internally with workshop teams to align on warranty and claims positions.
Liaise with the Aftermarket Manager, Workshop Manager and the Group CRC Manager to ensure alignment and effective implementation of initiatives.
Collaborate with cross-functional teams to facilitate smooth execution of projects, including procurement, construction, and operational teams.
Communicate updates and findings to stakeholders, providing regular reports on project status, risks, and opportunities.
Serve as a central local point of contact for project-related inquiries, providing guidance and support to internal and external stakeholders as needed.
Be the technical sparring partner for subcontractors and other BIA teams in infrastructure projects.

Infrastructure and Compliance

Support facility infrastructure definition for any possible CRC expansion.
Coordinate CRC Infrastructure set-up to meet OEM, customer, and BIA’s needs and requirements.
Deliver the construction of the new infrastructure in alignment with the selected business plan solution
Ensure compliance with regulatory requirements, safety standards, and company policies throughout the project lifecycle.

Who are we looking for?

Experience and Education

Bachelor or master’s in mechanical or industrial Engineering
Strong knowledge in metallurgy
Proven knowledge in failure analysis, metallurgy, and advanced surface treatment processes (including metal spraying and chroming) is considered a strong advantage, together with experience in salvage methodologies and reverse engineering practices.
Any relevant project management certification can be beneficial
Experience in Component Rebuild would be advantageous
Technical knowledge on Heavy Equipment Repair is an added advantage
IT software knowledge (Pack office with as strong competence in MS Excel, MS project or similar)

Competencies

Strong analytical skills
Problem solving skills
Solid understanding of heavy equipment rebuild cycles
Excellent project and stakeholder management capabilities
Commercial acumen and negotiation skills
Effective communicator and cross-functional collaborator
Proactive and solutions-driven mindset

What’s in it for you?

A competitive salary and an interesting package of extra-legal benefits
A human sized company with international dimension, encouraging autonomy and team spirit
Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
Benefit from a challenging career opportunity with an extensive training program
In this challenging job you get the possibility to take initiative and further develop the function

CRC Continuous Improvement Engineer