COMMERCIAL OPERATIONS OFFICER

Job description

1. POSITION INFORMATIONPosition Commercial Operations OfficerDepartment Commercial OperationsReports to GLICOMEX ManagerDuty Station Lilongwe, with support to operations in various districtsEmployment Type 1-Year Contract2. ORGANIZATIONAL BACKGROUNDGreen Livelihoods (GL) is a Malawian development organization established in 2006 that promotes sustainable livelihoods, inclusive economic opportunities, and environmentally responsible development. GL works with communities, farmers, enterprises, private sector actors, and other stakeholders in areas including climate-smart agriculture, agribusiness, enterprise development, environmental sustainability, and green and blue economy opportunities.To complement its development programming and strengthen institutional and financial sustainability, GL established GLICOMEX as its social enterprise and commercial arm. GLICOMEX focuses on commercializing viable value chains and business opportunities emerging from GL's programming, while developing independent commercial ventures that can generate sustainable revenues.As GLICOMEX's portfolio continues to expand, GL is seeking a proactive, self-driven, and commercially minded Commercial Operations Officer to support the day-to-day operations, sales, marketing, customer relations, inventory management, logistics, and business development activities of GLICOMEX ventures.3. MAIN DUTIES AND RESPONSIBILITIESThe Commercial Operations Officer will:A. Customer Service and Sales• Manage day-to-day customer interactions, respond to inquiries, process and follow up on orders, provide product information, and address customer feedback and complaints.• Maintain accurate customer records and support customer retention and relationship management.• Follow up potential customers, buyers, distributors, suppliers, and business partners to develop new commercial opportunities.• Support sales activities and contribute to achieving sales and revenue targets.B. Stock and Inventory Management• Monitor stock levels and maintain accurate inventory records.• Support the receipt, storage, dispatch, and movement of products.• Participate in stock-taking and verification exercises.• Promptly report stock shortages, damages, losses, or discrepancies.• Ensure appropriate documentation is maintained for stock movements.C. Financial and Sales Records• Maintain accurate records of sales, receipts, payments, and business-related expenses.• Reconcile daily sales and cash records and verify supporting documentation.• Ensure that sales transactions are properly documented and accounted for.• Identify and promptly report financial or operational discrepancies to the responsible supervisor.D. Marketing and Digital Promotion• Support the promotion of GLICOMEX products and services through social media and other marketing channels.• Respond to online customer inquiries and monitor customer engagement.• Support the implementation of marketing, promotional, and customer engagement campaigns.• Contribute ideas for improving the visibility and market positioning of GLICOMEX products and services.E. Exhibitions, Trade Fairs and Promotional Events• Support the planning, organization, and participation in exhibitions, trade fairs, markets, product showcases, and other promotional events.• Assist with product displays, customer engagement, sales promotion, and collection of market intelligence.• Support sales and customer follow-up after exhibitions and other promotional activities.• Maintain records of contacts and potential business opportunities generated through events.F. Business Development and Market Linkages• Identify and follow up potential customers, buyers, distributors, suppliers, and business partners.• Conduct basic market research and maintain business leads and contact databases.• Identify new market opportunities and support the development of market linkages.• Monitor market trends, customer preferences, pricing, and competitor activities.• Provide relevant market intelligence to support commercial decision-making and business growth.G. Operations and Logistics• Provide day-to-day operational and administrative support across GLICOMEX ventures.• Coordinate business activities, logistics arrangements, documentation, scheduling, and follow-up of outstanding actions.• Support timely movement and delivery of products and materials.• Assist in resolving operational issues that may affect business activities.H. Procurement and Supplier Coordination• Support procurement and supplier coordination processes, including obtaining quotations and following up deliveries.• Maintain supplier and service-provider records.• Monitor availability of goods and services required for business operations.• Coordinate with relevant GL staff to ensure procurement processes comply with applicable organizational procedures.I. New Product and Business Development• Support the identification, development, testing, and commercialization of new products, services, value chains, and

Requirements

Apply by email: hr@greenlivelihoods.org