MT
Education & Training
Call Center & Customer Support Trainer Job Mediacrest Training College
Mediacrest Training College
Kenya
Full-time
On-site
Posted: 1 hour ago
Expires: Oct 17, 2026
Salary:
Not listed
Job description
Customer Service Jobs. Mediacrest Training College Jobs. Call Center & Customer Support Trainer delivering training on customer service principles and techniques, requiring a Diploma/Degree in Communications or Business with 3+ years experience in customer support or call center operations, in an education environment, on-site role.
Qualifications
- Diploma/degree in Communications, Business, Public Relations, or a related field.
- 3+ years of experience in customer support, call center operations, or quality assurance.
- Expert knowledge of customer service principles, techniques, and KPIs. In-depth understanding of CRM software, ticketing systems, and telephony systems.
- Excellent communication, interpersonal, and problem-solving skills. Strong soft skills and ability to manage difficult conversations.
How to Apply
send your CV to: careers@mediacrestcollege.com