# Warranty Manager Job Samsung Electronics Canonical URL: https://primejobalerts.com/jobs/warranty-manager-job-samsung-electronics Company: Samsung Electronics Category: Accounting Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-09-30 Expires: 2026-11-14 ## Job Description Customer Service Jobs, Samsung Electronics Jobs. Warranty Manager oversees warranty claim operations, manages partner service centers, and ensures policy compliance, requires an Engineering or Business Degree and 2+ years warranty management experience. Warranty Manager – Customer Service Division (CS) – Kenya Are you passionate about Technology? We are looking for people with creative intelligence who are results-driven, disciplined, innovative, practical, inspiring, and good team players, with the ability to navigate an organisation. About the Role; We are seeking a dynamic and results-driven Warranty Manager to join our Customer Service team in Nairobi, Kenya. This pivotal role combines financial acumen, operational excellence, and customer-focused management. You will oversee all warranty and finance functions across our East Africa region, ensuring seamless service delivery while driving business performance and operational reliability ### Responsibilities - Manage overall warranty health and compliance across the East Africa region - Oversee Warranty Operational Reliability and Service Provision Management. - Manage both direct and indirect warranty costs to optimize financial performance - Ensure third-party vendor compliance and manage master data effectively - Monitor key performance indicators including Warranty Health (WHCS), Service Cost Ratio (SCR), and Core Parts Usage (CPU) - Conduct warranty trend analysis and provide actionable insights to leadership - Lead internal and external audits, ensuring compliance with all policies and procedures - Provide training and support to service teams and stakeholders - Partner with Samsung Authorized Service Partners and third-party service providers to ensure service excellence Performance Metrics & Success Indicators - You will be measured on your ability to optimize and manage: - Warranty Health & Compliance (WHCS) - Service Cost Ratio (SCR) – maintaining optimal cost efficiency - Core Parts Usage (CPU) and Multiple Parts Usage (MPU) - Compliance with all policies and procedures Required competencies and attributes - Deep knowledge of service processes within the consumer electronics industry - Exceptional planning, organizing, and coordination abilities - Strong communication and interpersonal skills with ability to engage diverse audiences - Superior analytical skills with ability to identify trends and opportunities - Customer focus and commitment to service excellence - Independent thinker with strong project leadership capabilities - Ability to handle stress and meet tight deadlines without compromising quality - Excellent problem-solving skills with assertiveness and flexibility - Sound report writing and data analysis abilities - Planning and organization ### Required Qualifications - Bachelor’s degree in Commerce, Business Administration, or Business Management - 2-3 years of proven experience in finance administration, customer service, sales support, or supply chain operations - Track record of success in service and operational audit management at management level - Experience in the consumer electronics, mobile, or IT environment (retail sector experience preferred) - Strong knowledge of consumer protection regulations - Proficiency in SAP-based programs and MS Office suite ### How to Apply If you believe you are the right candidate and can clearly demonstrate your ability to meet the criteria given above, please submit your CV to seea.jobs@samsung.com on or before October 6th 2026. Only shortlisted candidates to be contacted. ## Requirements Apply by email: seea.jobs@samsung.com ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.