Villa Host

Job description

Job Location

Anantara Tented Camp Kafue River

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

To serve the needs of the business, our guests and our colleagues by ensuring that all guest receive a very personalized service, all villas are well maintained and cleaned, providing professional customer service to the Hotel’s guests ensuring all requests are handled promptly and efficiently, sets priorities and simultaneously manages multiple tasks and providing guests and employees with a safe and orderly environment.

The Villa Host is responsible for ensuring that the appearance and environment of all guest villas meets the highest standards as set by Anantara Tented Camp. He or she provides exceptionally clean, neat and well maintained villa and surrounding areas.

At Anantara Anantara Tented Camp Villa Host offers unfaltering standards, unwavering attention to detail and deeply intuitive care. They practice the attributes of a villa host: working with extremely high skills and expertise with integrity, passion, trust, empathy, humility, confidence, courage and style. We are proud to represent our hotel and our country to guests from all over the world.  We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

• Ensure that all Villas are properly cleaned at all times, in line with the hotel’s Standard Operating Procedures and within LQA standards.
• Ensure health & safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.
• Ensure all audit requirements records are maintained for linen & OE inventory, and other items as applicable
• Ensure that lost and found articles are processed properly and that the correct logs are maintained as per the L&F FO SOP.
• Ensure that par levels of linen, towels and other OE items are current, and in line with inventory.
• Follow and recommend measures to minimize all wastage of materials and amenities are used in the department.
• Ensure VIP bespoke requirements are met, any special requests from guests are carried out and delivered on time exceeding guest’s expectations where possible.
• Clean and take care of all working equipment used by himself / herself.
• Report any damage or loss in a villa immediately after being found.
• Prior to the guest arrival read correspondence and search the guest profile to find out “who they are, what they like and dislike etc… and Villa is personalized for each guest (music, beverages, food, special requests in place).
• Welcome & Greets guest at arrival, serve welcome drink and propose villa orientation and campt tour. Offer Unpack & packs service.
• Coordinates all aspects of the guest’s preferences during his stay with: Front Office team, Food and Beverage, Spa, laundry, Safari departments and management team.
• Offer accompanied service to go along with the guest for any activity . (Safari, Dining, etc…)
• Practice active Listening and use intuition, by innovative offering indigenous surprises as per our Bespoke Activities. Each guest must leave with the feeling that service was tailored to their need and unforgettable memories.
• Escort guest around the camp as required, specially the restaurant first night and introduce them to F&B Manager.
• Overlook and ensure general villa aspect including pool and garden are kept up to standard.
• Communicates all vital information on Daily Villa Host Activity Report and completes Final Guest Activity Report in maximum 24 hours after guest departure.
• Attends morning department briefing and prepare show villa together as a team when required by Supervisor.
• Mandatory to spend 4 hours on weekly basis for online training (self-learning).
• Any other duties of a similar nature that may be assigned from time to time by Management as per the needs of the client.

DESIRABLE QUALIFICATIONS

• Diploma in Hospitality.
• Food & Beverage Experience is a MUST.
• Minimum 3 years’ experience in Hospitality
• Proficient in written and spoken English.
• Competent in Microsoft Office and email

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