# UX Product Manager Job Sun King Canonical URL: https://primejobalerts.com/jobs/ux-product-manager-job-sun-king Company: Sun King Category: Banking & Financial Services Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-09-22 Expires: 2026-11-06 ## Job Description IT Jobs, Sun King Jobs. Responsible for owning the end-to-end user experience for PAYGo smartphone customers, sales agents, retailers, and field teams, mapping customer journeys, reducing friction in sign-up and device activation, improving repayment and support processes, conducting user research and experiments, and coordinating with commercial, operations, and engineering teams. Requires a degree in Design, Business, Technology, or a related field, with 8–10 years’ experience in UX product management or digital product ownership and strong user research. The position is based in Nairobi and offers hybrid work. ### Key Responsibilities Customer Experience & Lifecycle - Design and improve the experience a customer has from first contact with the programme through to completing their repayment and beyond. - Map the full customer journey: discovery, application, credit assessment, activation, repayment, customer assistance, and upgrade. - Identify and systematically reduce friction at every step — particularly in sign-up, identity verification, and device activation. - Design the post-purchase lifecycle: repayment communications, customer assistance flows, and retention pathways. - Ensure the experience is accessible and appropriate for users with varying levels of digital literacy and internet access. Field Agent Experience & Tools - Research how agents work on the ground — their daily workflows, pain points, and opportunities within their current tools. - Design and improve the mobile apps and dashboards agents use to prospect, onboard customers, process sales, and track performance. - Build a streamlined recruitment-to-first-sale experience for new agents joining the network. - Ensure agent tools are fast, simple, and reliable in low-bandwidth environments across 11 markets. - Create feedback loops so agent insight from the field continuously informs product prioritization. Internal Field Staff Experience - Examine how field staff assist agents — what information they need, how they access it today, and where gaps exist. - Design and improve the internal tools field staff use to monitor agent activity, identify underperformers, and intervene early when an agent is struggling. - Build visibility dashboards that surface the right signals — activation rates, repayment trends, agent productivity, stock levels — so field staff can prioritize their time in the field. - Create feedback channels so field staff can surface product issues, market-specific barriers, and on-the-ground insight back to the product team. Device Management - Define the user experience of MDM: how customers are notified, what they can still access during a restriction, and how they restore full access. - Own the MDM product roadmap: notification design, restriction framework, edge-case handling, and market-specific configuration policies. - Work with credit, legal, and customer experience teams to ensure MDM policies are fair, transparent, and compliant across markets. - Use research and data to examine how MDM events affect customer behaviour and repayment patterns. Funnel Performance & Insight - Define and track key experience metrics across all three user groups: customer activation rates and repayment behaviour, agent onboarding time and productivity, and field staff productivity. - Use funnel data, drop-off reviews, and qualitative research to build a complete picture of where the experience breaks. - Run structured experiments to test improvements and measure their impact. - Communicate insight across the business — with commercial, operations, engineering, and country teams — so user experience evidence informs broader business choices. Qualifications - 8–10 years in UX product management, digital product ownership, or a closely related role — with clear examples of owning user experience end-to-end. - Experience designing for multiple, distinct user groups simultaneously — ideally including both consumers and operational/field users. - Track record of conducting or commissioning user research and translating findings into product improvements. - Experience working in mobile-first, low-bandwidth or emerging market environments is a strong advantage. - Background in consumer finance, telecoms, device financing, or distribution-heavy businesses is an advantage — but not essential. - Experience working across multiple countries or markets with different regulatory and cultural contexts. - A degree in design, business, technology, or a related field — or equivalent professional experience. ### How to Apply Click here to apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.