Underwriting Manager Job CIC Insurance, Nairobi, Kenya

Job description

About the Role

Reporting to the ICT Infrastructure Manager, the role will be responsible for ensuring design, implementation and management of cloud-based systems and building & maintaining cloud infrastructure for CIC Group. The role shall be involved in creating and managing scalable cloud-based services, overseeing data storage solutions, cost optimization, providing support, and troubleshooting issues to ensure seamless cloud operations.

Key Responsibilities

• Manage the end-to-end underwriting of Group Life new business, renewals, policy alterations and scheme administration.
• Review and approve underwriting decisions within delegated authority while ensuring compliance with underwriting guidelines and risk appetite.
• Drive timely renewal management, retention strategies and profitability of the Group Life portfolio.
• Monitor portfolio performance through claims experience, loss ratios, premium adequacy and emerging risk trends, recommending corrective actions where necessary.
• Oversee quotation preparation, pricing support and policy issuance within agreed service level agreements.
• Lead implementation and continuous enhancement of Group Life underwriting systems and process automation initiatives.
• Ensure compliance with regulatory requirements, internal controls, delegated authority limits and audit recommendations.
• Manage facultative reinsurance referrals and ensure adherence to treaty arrangements.
• Prepare and present underwriting performance reports, portfolio analytics and management information to support strategic decision-making.
• Lead, coach and develop the Group Life underwriting team to deliver high performance, technical excellence and customer-centric service.
• Collaborate with Sales, Claims, Actuarial, Finance, Operations, ICT and other stakeholders to support business growth and operational excellence.
• Drive continuous improvement initiatives to enhance underwriting efficiency, customer experience and service delivery.
• Support the development, review and implementation of Group Life products, underwriting guidelines and operational procedures to align with business strategy and market needs.
• Manage service delivery by monitoring underwriting turnaround times, productivity and quality standards to ensure agreed customer service levels are consistently achieved.
• Identify, assess and manage operational and underwriting risks while promoting a strong risk management culture and ensuring business continuity within the underwriting function.

Qualifications

Essential Knowledge/Skills and Experience Required

• Bachelor’s degree in actuarial, Business, Insurance or Statistics.
• Minimum of 10 Years work experience within a busy underwriting environment with supervisory experience of not less than 3 years
• Excellent communication and presentation skills
• Technical competence in insurance
• Proficient in MS office tools
• Excellent analytical skills

How to Apply

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