Training Manager – Alternative Channels Job CIC Insurance
CIC Insurance
Job description
Insurance Jobs, CIC Insurance Jobs. Responsible for planning and managing training programmes for alternative distribution channels, assessing training needs, developing learning materials, and supporting staff performance and development. Requires a relevant qualification in training, human resources, business, insurance, or a related field. The position is based in Nairobi and requires on-site work.
About the Role
Reporting to the Head of Agency Training, the Training Manager – Alternative Channels will be responsible for the design, implementation, and continuous improvement of training programs for Bancassurance and Sacco Assurance distribution channels. The role aims to equip relationship managers, bank staff, and sacco representatives with the technical knowledge, product expertise, sales capabilities, and regulatory understanding required to effectively distribute life insurance solutions. The role will also support business growth, channel productivity, and the development of a high-performance, customer-centric sales culture across alternative channels.
Key Responsibilities
Strategic Responsibilities
- Develop and execute a comprehensive training strategy for Bancassurance and Sacco Assurance channels aligned to the organization’s growth and distribution objectives.
- Translate strategic training priorities into practical, channel-specific training plans for Bancassurance and Sacco Assurance.
- Design structured learning pathways for alternative channels to enhance productivity and advisory capability.
Training Delivery & Channel Enablement
- Deliver product, sales, and compliance training
- Ensure consistent and high-quality training delivery across all alternative channels.
Curriculum Implementation & Content Support
- Ensure training content is practical, relevant, and aligned to channel realities
Training Coordination & Sales Support
- Conduct field visits, joint sales engagements, and coaching sessions to reinforce training.
- Manage the training calendar for Bancassurance and Sacco channels
Compliance, Governance & Reporting
- Ensure all training activities and records meet regulatory and audit requirements.
- Prepare periodic reports and insights on training impact within alternative channels.
Stakeholder Engagement
- Act as a key training contact point for alternative channel stakeholders.
- Work closely with Bancassurance partners, Sacco leadership, Sales teams, and Product teams to co-create relevant training interventions.
Leadership & Culture Responsibilities
- Champion a strong learning culture across Bancassurance and Sacco channels
- Provide coaching and mentorship to trainees and channel stakeholders.
- Support talent identification and development within alternative channels.
Qualifications
- Bachelors Degree in Business, Finance or related Field
- Professional Insurance Certification (e.g COP, LOMA or Diploma in Insurance
- Minimum of 7 years’ experience with 3 years at a supervisory level
- Insurance industry experience is a required
Key Competencies
- Expertise in Life Insurance Products & Sales Processes
- Proficient in Instructional Design and adult learning methodologies
- Strong Leadership and Coaching skills
- Excellent Presentation and Facilitation capabilities
- Analytical with strong Needs Assessment and Performance Evaluation experience
- Skilled in Stakeholder Engagement and Communication