# Trainee Systems Engineer – Client Business Systems

Canonical URL: https://primejobalerts.com/jobs/trainee-systems-engineer-client-business-systems

Company: Sparc Systems Ltd

Category: Information & Communication Technology

Location: Zambia, Kitwe

Work type: Full-time

Work arrangement: On-site

Published: 2026-09-21

Expires: 2026-11-05

## Job Description

Systems Administration

- Install, configure, maintain and support enterprise servers and systems.

- Perform routine system administration and maintenance activities.

- Monitor system performance, availability and capacity.

- Perform operating system and application patching as required.

- Manage user accounts, permissions and access in accordance with approved procedures.

- Support backup and recovery operations.

- Perform routine health checks and preventative maintenance.

Technical Support

- Respond to incidents, service requests and technical issues assigned through the service management process.

- Troubleshoot hardware, operating system, application and infrastructure issues.

- Resolve technical issues within defined SLA targets.

- Escalate complex or high-impact issues to the Senior Systems Engineer.

- Participate in incident and problem management activities.

- Provide appropriate updates to clients and internal support teams.

Infrastructure Operations

- Support virtualization, storage, networking and monitoring platforms.

- Perform approved system configurations and changes.

- Verify system health following maintenance or change activities.

- Support disaster recovery and business continuity activities.

- Assist with system upgrades, migrations and implementations.

Documentation

- Maintain accurate system and operational documentation.

- Record technical activities, incidents and changes in appropriate systems.

- Update configuration information and system inventories.

- Develop and maintain standard operating procedures as assigned.

Client Support

- Provide professional and responsive technical support to client organizations.

- Communicate technical issues clearly and appropriately.

- Follow client-specific support procedures and service requirements.

- Escalate potential SLA breaches and critical incidents promptly.

Continuous Improvement

- Identify recurring technical issues and recommend improvements.

- Participate in automation and process improvement initiatives.

- Maintain awareness of emerging infrastructure technologies and best practices.

Participate in knowledge-sharing activities within the engineering team

### Experience Required

Minimum one year of relevant experience in IT infrastructure, systems administration or technical support.

Experience with Windows and/or Linux environments.

Experience supporting enterprise users, systems or infrastructure.

Experience with incident and service request management.

Exposure to virtualization, backup, networking and monitoring technologies.

Experience working in a client-facing or managed services environment is desirable

### Benefits & Perks

An attractive package will be offered to successful candidates, commensurate with skills and experience.

## Apply

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