# Team Lead - Sales and Marketing

Canonical URL: https://primejobalerts.com/jobs/team-lead-sales-and-marketing

Company: Hillview Blossoms Limited

Category: Sales

Location: Zambia, Lusaka, Lusaka

Work type: Full-time

Work arrangement: On-site

Published: 2026-07-12

Expires: 2026-08-27

## Job Description

Team Lead – Sales & Marketing

Hillview Blossoms Limited – Lusaka Sales Outlet

Role Purpose

The Team Lead – Sales & Marketing oversees Lusaka outlet operations, sales, customer service, and marketing, while coordinating with Farm Operations to grow revenue, strengthen the brand, and maintain premium cut‑flower standards.

### Key Responsibilities

Shop & Operations Management

- Oversee daily outlet operations, ensuring efficiency, cleanliness, quality, and company standards.
- Manage stock, coordinate replenishment with Farm Operations, and maintain fresh, attractive displays.
- Ensure opening, closing, cash handling, and policy procedures are followed.
Team Leadership & Staff Supervision

- Lead and mentor staff to meet daily, weekly, and monthly targets.
- Train staff in customer care, product knowledge, sales techniques, and digital engagement.
- Manage schedules, performance reviews, and disciplinary matters.
Sales Growth & Customer Care

- Deliver excellent customer service and maintain high team standards.
- Promote premium flowers and seasonal specials through upselling and cross‑selling.
- Build relationships with walk‑in, corporate, premier, supermarket, event, hotel, and florist customers.
- Support key accounts through order coordination, timely fulfilment, and premium service.
- Resolve customer complaints promptly and professionally.
Marketing & Brand Visibility

- Maintain and grow Hillview Blossoms’ presence on Facebook, Instagram, WhatsApp, and the company website .
- Create weekly content plans for products, promotions, bouquets, and farm‑to‑shop stories.
- Track engagement and adjust campaigns to grow reach, enquiries, and conversions.
- Coordinate product updates, new varieties, and promotions with Farm Operations.
Market Intelligence & Prospecting

- Identify new customer segments, corporate accounts, and partnership opportunities.
- Monitor competitors and track market trends in Lusaka’s floral and gifting sector.
- Prepare weekly and monthly sales and marketing reports with actionable insights.
Analytical & Digital Tools

- Use QuickBooks Online, Excel, and customer portals to analyse sales, invoices, stock, and reports.
- Use data insights to improve sales, service, and efficiency.
- Prepare ZRA Smart Invoices within 72 hours of each sale.

### Qualifications & Experience

- Diploma in Marketing , Sales , Business Administration , or a related field is an advantage.
- 2–3 years’ experience in retail sales, customer service, or marketing; floriculture or FMCG experience is an advantage.
- Ability to lead teams and manage retail operations.
- Strong analytical skills and practical QuickBooks Online and Excel experience.
- Excellent communication in English and at least one major Zambian language.
- Strong customer care skills and commitment to premium service.
- Able to multitask, work under pressure, and meet sales targets.
- Essential experience in social media management.
Key Competencies

- Customer‑centred mindset
- Leadership and people management
- Sales negotiation and closing ability
- Digital marketing and content creation
- Data analysis and reporting
- Problem‑solving and sound decision‑making
- Professionalism and reliability
- Creativity in product presentation and promotions
Working Conditions

- Based at the Hillview Blossoms sales outlet in central Lusaka.
- Requires weekend and holiday availability during peak demand and seasonal events.
- May require occasional farm visits for coordination meetings.

## Apply

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