# System Support Analyst Job Britam

Canonical URL: https://primejobalerts.com/jobs/system-support-analyst-job-britam

Company: Britam

Category: Banking & Financial Services

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-09-16

Expires: 2026-10-31

## Job Description

IT Jobs. Britam Jobs. System Support Analyst. Maintaining core business systems, resolving technical incidents, and supporting IT infrastructure operations, requiring an IT/Computer Science Degree and 4+ years system support experience.

### Job Purpose

- To identify business requirements and develop solutions (database design, workflows, user/data interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.

### Key Responsibilities

- Configure and/or customize business applications to meet business requirements using various databases and software tools. 

- Assist in presentations of system functionality to new users and departments. Drive systems adoption by business users. 

- Enhance and create user and system documentation as needed. 

- Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations. 

- Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented. 

- Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. 

- Capturing business application information needs and mapping of the same to the software and /or database components. 

- Perform data modelling to analyze and specify data structures within an application system. 

- Developing database objects and structures for data storage, retrieval and reporting according to specifications. 

- Implementing and testing database design and functionality and tuning for performance. 

- Research and provide input on design approach, performance and base functionality improvements for various procedures and applications. 

- Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for the business. 

- Delegated Authority: As per the approved Delegated Authority Matrix

Qualifications

Knowledge, Experience and Qualifications required and Essential Competencies – External

- Degree in Computer Science or a technical-related field. 

- 4 – 6 years of experience in applications development, which includes system customization, support, and report designs. 

- 2 years’ experience with RDMS, preferably MS SQL Server, Oracle, and MySQL 

- Certified in ITIL 

- Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and payment technologies 

- Experience in processing automation using robotics. 

- Previous experience in a financial/insurance institution will be an added advantage. 

- Experience in Data analytic and Power BI will be an added advantage. 

- Membership to relevant IT bodies. 

### How to Apply

Click here to apply

## Apply

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