# Switchboard Operator Job Amentum Lamu, Kenya Canonical URL: https://primejobalerts.com/jobs/switchboard-operator-job-amentum-lamu-kenya Company: Amentum, Lamu, Kenya Category: Information & Communication Technology Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-08-19 Expires: 2026-10-03 ## Job Description ### Job Responsibilities - Operate and manage the telephone switchboard to answer, screen, and direct incoming, outgoing, and interoffice calls effectively and professionally. - Ensure all inquiries are promptly and accurately resolved or routed to the appropriate department or personnel. - Maintain a comprehensive understanding of operational process to provide accurate information to callers. - Log and track calls, when necessary, and provide status updates as required. - Assist in emergency communications and prioritize urgent or critical calls in accordance with established escalation protocols. - Update and maintain the directory database regularly to ensure accurate and efficient call routing. - Handle sensitive and confidential information in a professional and secure manner. - Provide exceptional customer service and clear communication when responding to caller inquiries, requests, or complaints. - Follow all operational procedures for the proper use, maintenance, and troubleshooting of switchboard equipment. - Manage and prioritize high call volumes while maintaining professionalism and accuracy. - Perform other job-related duties as assigned that are consistent with the nature and level of the position. ### Minimum Requirements Required Qualifications - High school diploma or equivalent. - 1-3 years of relevant experience operating a telephone switchboard or working in a customer service role. - Excellent communication and interpersonal skills with the ability to professionally manage high call volumes. - Strong problem solving and multitasking skills with the ability to manage multiple incoming calls and prioritize appropriately. - Ability to maintain a professional and calm demeanor under pressure and during high stress situations. - Basic proficiency in telecommunications equipment and office related technology. - Must be in possession of a valid passport and be able to travel internationally. - Passport must be valid for a minimum of one (1) year or more at the time of hiring. - Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide. - Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment. - Must be able to obtain and maintain facility credentials/authorization.  - Must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures. ### Preferred Qualifications - Prior experience working in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce - A valid driver’s license to legally operate a motor vehicle. Valid country driver’s license. and passport. - Experience operating telecommunications systems for a government or military organization. - Knowledge of telecommunications troubleshooting and telephone system maintenance. - Ability to effectively manage and prioritize high call volumes. ### How to Apply Click Here to Apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.