# Sr RM Custody Services Job KCB Bank, Nairobi, Kenya

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Company: KCB Bank, Nairobi, Kenya

Category: Banking & Financial Services

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-07-25

Expires: 2026-09-10

## Job Description

### Key Responsibilities

- Source New Business, expand and retain existing client relationships with a focus on global custody business, to increase market share and profitability.

- Ensure financial and business growth targets assigned are achieved.

- Ensure customer satisfaction, retention, and identification of repeat and new business opportunities.

- Responsible for managing designated portfolio of clients through continuous reviews and identification of client needs.

- Provide service to customers about account information, and queries raised.

- Facilitate problem resolution with specialized units.

- Contract review and negotiation with current and potential clients.

- Source and prepare tenders / presentations for potential business opportunities.

- Ensures all client KYC/AML documentation is up to date.

- Identify and manage the risks associated with global custody services business. 

- Provide a service focused, knowledgeable and experienced point of contact for new and existing clients.

- Attend Client meetings, Annual General Meetings, new business pitches and make presentations as appropriate.

- Work closely with the Client investment committees and Fund secretaries to bolster good working relationship.

- Ensure that all Custody Reports are submitted to clients as per SLA timelines. 

- Responsibility for resolution of audit matters for custody services clients. 

- Ensure billing and collection of revenue for custody services rendered

- Maintain high level integrity and ethical standards – Uphold highest levels of integrity and ethical standards.

Minimum Position Requirements

- University Degree from a recognized institution.

- Capital Markets Program Certification (CISI) at least Level 1

- Trustee Development Program Certification (TDPK)

- Seven (7) years’ banking experience in the Financial/banking sector. 

- 3 years working in bank operations.

- 5 years in Relationship Management in local/global Custody Services.

- 5 years stakeholder management skills.

- 3 years in Business Tender processing end to end.

- Excellent problem-solving.

- Excellent emotional intelligence skills 

- Strong persuasion, management, and communication skills

- Strong organizational skills 

- Creative approach, with the ability to anticipate challenges and develop innovative solutions

### How to Apply

Click here to apply

## Apply

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