Job description

Qualifications

Bachelors in Computer Science Engineering, Electrical Electronics with Computing Option or any other IT related courses
Professional qualifications in Networking such as CCNA, CCNP or higher will be an added advantage.

Relevant Experience & Functional / Technical Skills

Minimum of 8 years of relevant experience, with 3-4 years of relevant experience in Telecom Industry.
Relevant experience in IT/telecom enterprise services networking environment will be preferred.
Good Sales techniques overview and exposure.
Extensive knowledge of Microsoft office suite (MS Project, Word, Excel, Visio and Power Point) will be required.
Good knowledge of Agile or any process improvement techniques
Relevant experience in IT/telecom enterprise services networking environment will be preferred.

Responsibilities

Prompt and effective solution delivery

Responsible for initial Solution Design and client information gathering (including pre-installation site survey) for all Enterprise Projects.
Coordinate with 3rd Party Vendor in order to deploy Enterprise Solutions and for Enterprise Core Network Maintenance and Support.
Keep a project tracker for all ongoing Enterprise services implementation from Order to Completion in close coordination with Network and Provisioning
Coordinate closely with Enterprise Support Team for trouble ticket resolutions, logging and closure.
Coordinate with Enterprise Sales team concerning the submission of proposals to clients.

Strong Support Structure

Monitor all alarms and measurable parameters on the Enterprise Network Monitoring Application/Tools in order to compile a weekly/Monthly KPI report and including Bandwidth utilization.
Drive the resolution of all Enterprise Link Outages and faults in coordination with Enterprise Operations Team with regular updates on resolution paths and action plans.
Carry out and track spares as part of ensuring MTTR when replacement items are required at CPE as subset of outage resolution on client site 3) Service level agreement compliance

Service Level Agreement Compliance

Ensure compliance with the MTTR Clause in the contractual agreement with clients through proactive monitoring of service activity on each account
Minimize churn through effective management of customer and organizing Service review meetings at intervals.
Ensure prompt resolution of Network related issues in order to maintain the maximum service availability. (Avoid penalty payouts /Unnecessary Revenue deduction).
Confer with SLA performance manager and compile all outage reports for Enterprise managed accounts and make it available to Enterprise Sales Account Managers for reconciliation of such report with the customers when required.

Provision of Pre-Sales & Sales Support

Provide presales design support for fixed data networks, business mobility or value-added solutions for both new and existing customers
Support sales in positioning project management works and service management to customers when such services will facilitate progression towards or closure of Airtel Business Africa Solutions

Technical Specialization & Know-how

Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality / approved technical proposals to customers.
Maintain a high degree of technical knowledge of products, services and solutions sets. This covers:
Fixed data Networks (fiber, 5G, microwave, satellite) and Business Mobility solutions for enterprise and wholesale customers

Requirements

Education: Bachelor's degree Experience: 7 years Languages: English