# Shop Manager Job Generations Techzone

Canonical URL: https://primejobalerts.com/jobs/shop-manager-job-generations-techzone

Company: Generations Techzone

Category: Accounting

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-10-16

Expires: 2026-11-30

## Job Description

Sales Jobs, Generations Techzone Jobs. Shop Manager overseeing day-to-day retail store operations and driving sales growth, staff performance and stock control, requiring a diploma or degree in Business, Sales or Management and 2-3 years experience in retail management preferably electronics or phone retail, in a phone retail environment, on-site role.

The Shop Manager is responsible for overall day-to-day operations of the TechZone store, driving sales growth, managing staff performance, ensuring excellent customer experience, controlling stock, and safeguarding company assets while maintaining TechZone brand standards.

### Key Responsibilities

- Sales & Revenue Management

Drive daily, weekly, and monthly sales targets (phones, accessories

- Monitor sales performance and submit daily sales reports.

- Staff Management & Leadership

Supervise sales attendants and support staff.

- Customer service and selling skills

- POS systems and payment methods

- Set daily targets and conduct morning briefs.

- Monitor staff discipline, punctuality, grooming, and professionalism.

- Customer Experience & Service

Ensure customers receive friendly, knowledgeable, and professional service.

- Handle escalated customer complaints and resolve them promptly.

- Maintain a clean, organized, and attractive shop environment.

- Stock & Inventory Control

Receive, verify, and record all stock.

- Ensure proper stock storage and display.

- Conduct daily spot checks and regular full stock counts.

- Reconcile physical stock with system stock and report discrepancies immediately.

- Ensure compliance with company policies, procedures, and SOPs.

- Coordinate with head office on supplies, maintenance, and operational needs.

KEY PERFORMANCE INDICATORS (KPIs)

- Monthly sales target achievement

- Customer satisfaction & complaint resolution

- Staff performance and discipline

- Cash and stock reconciliation accuracy

Qualifications & Experience

- Diploma or Degree in Business, Sales, Management, or related field.

- Minimum 2–3 years experience in retail management (electronics or phone retail preferred).

- Strong sales and customer service background.

- Experience managing a team and handling stock.

SKILLS & COMPETENCIES

- Strong leadership and people-management skills

- Excellent communication and negotiation skills

- High integrity and attention to detail

- Good understanding of smartphones, gadgets, and accessories

- Basic computer skills (POS, Excel, inventory systems)

- Ability to meet targets

- Will manage the shop’s social media editing and posting

### How to Apply

Interested and qualified candidates should forward their CV to: jobs@techzone.co.ke using the position as subject of email.

## Requirements

Apply by email: jobs@techzone.co.ke

## Apply

Use the canonical Prime Job Alerts page for full application instructions and source verification.