SERVICE SUPERVISOR

Job description

LOCATION: BLANTYREPOSITION: SERVICE ADVISORWorkForce Recruitment Services seeks to recruit a qualified candidate for the above position on behalf of a client.OVERVIEWThe Service Advisor will act as a professional and friendly link between customers and the workshop. The successful candidate will be responsible for receiving vehicles for servicing and repairs, communicating with customers about vehicle progress, providing accurate advice, maintaining the BSI system and ensuring customer satisfaction.The role also involves coordinating with workshop personnel and administrative staff, managing quotations and authorisations, following up on outstanding payments, promoting workshop services and ensuring that vehicles are handed back to customers professionally.JOB TYPE: Not specified in the original advert.Application Deadline: 23 October 2026POSITION: SERVICE ADVISORKEY REQUIREMENTSAcademic, Professional Qualifications and Experience:The original advert does not specify academic qualifications, professional certifications or minimum years of experience.Personal Specification:The successful candidate should demonstrate the following qualities and abilities based on the responsibilities outlined in the advert:Excellent customer service and communication skills.A friendly, courteous and professional approach when dealing with customers.Strong attention to detail when recording vehicle information, quotations and customer communications.Ability to use and maintain the BSI system and follow electronic documentation procedures.Good organisational and follow-up skills.Ability to resolve customer queries efficiently and professionally.Ability to promote workshop services, parts and accessories and identify upselling opportunities.Ability to work under pressure and meet monthly targets.Trustworthiness, responsibility and loyalty.Willingness to attend training and work overtime when required.DUTIES AND KEY RESPONSIBILITIESReceive customers' vehicles for servicing and repairs in a friendly, courteous and professional manner.Collect, verify and update customer and vehicle information, including contact details, registration numbers, VINs, engine numbers and payment methods.Record customers' service and repair requirements accurately and ensure all requested work is documented.Use the BSI paperless system to create and maintain job cards, quotations, authorisations, invoices and supporting documents.Take photographs and videos of vehicles, existing damage and mileage during vehicle reception, and ensure all required documentation is completed.Confirm customers' preferred collection times and explain collection arrangements.Keep customers informed about the progress of their vehicles, including delays, additional work, parts availability and revised completion times.Obtain the necessary customer authorisations before repairs are carried out.Coordinate with the workshop controller, foreman, Service Manager, booking clerk and other relevant staff to ensure smooth service delivery.Follow up on parts orders, work in progress, outstanding cash payments and delayed vehicle repairs.Promote workshop labour, parts, accessories and other services through customer education and appropriate upselling.Follow the correct vehicle handover procedures, explain invoices and completed repairs, confirm payment where necessary and provide customers with copies of invoices.Ensure that vehicles are properly inspected, cleaned and prepared before collection.Explain outstanding repairs, advise customers on their next service dates and inform them about customer satisfaction surveys.Handle towed-in vehicles according to established reception and documentation procedures.Ensure that warranty repairs, service plans, maintenance plans and other work are properly authorised before work begins.Maintain accurate work-in-progress records and ensure job cards are costed and closed according to the required procedures.Resolve customer queries efficiently and professionally.Maintain a neat and tidy workshop reception area.Keep up to date with the client's policies, procedures, manufacturer requirements and product knowledge.Notify the immediate supervisor of problems, attend training when required, work overtime when necessary and complete month-end tasks.Achieve monthly targets set by the client's Head Office.Perform any other duties assigned by the Service Manager, Dealer Principal or another authorised person.HOW TO APPLYInterested candidates should submit their CV/resume and cover letter by email to:Email: applications2.workforce@gmail.comEmail subject: Service AdvisorDeadline: 23 October 2026Applicants should ensure that the email subject line includes “Service Advisor”.

Requirements

Apply by email: applications2.workforce@gmail.com