SERVICE ADMINISTRATOR

Job description

VACANCY ANNOUNCEMENT BARLOWORLD EQUIPMENT MALAWIPOSITION: SERVICE ADMINISTRATOR – LEVEL- 2Location: BlantyreGRADE: GG 07REPORTS TO: Service ManagerDATE POSTED: Friday, 6th November 2026APPLICATION DEADLINE: Friday, 13th November 2026OVERVIEWBarloworld Equipment is the official dealer of Caterpillar (Cat) earthmoving equipment for the construction, power generation and mining industries. The company also supplies genuine Cat parts and operates across several African countries, including Malawi.Barloworld Equipment Malawi invites applications from suitably qualified candidates for the position of Service Administrator – Level 2, based in Blantyre.JOB SUMMARYThe successful candidate will support service and parts business operations, manage Customer Service Representatives, oversee departmental administration, and contribute to business growth, financial performance, customer relationships and component rebuild operations.KEY DUTIES AND RESPONSIBILITIES1. Business Development and Financial Performance- Generate parts and service turnover.- Drive achievement of regional financial targets through Balanced Scorecards.- Develop and implement pricing strategies for component rebuilds.- Develop marketing strategies and after-sales incentive schemes.- Negotiate special pricing on parts and marketing strategies with Caterpillar.2. Departmental Administration and Team Management- Manage Customer Service Representatives.- Oversee general departmental administration and management.- Promote teamwork to achieve maximum productivity and profitability.- Lead and manage people in a participative working environment.3. Customer and Stakeholder Relations- Build and maintain effective relationships with customers, colleagues and principals.- Promote good customer relations.- Apply effective presentation, communication and negotiation skills.4. Component Rebuild Business Management- Identify organisational strengths and weaknesses in component rebuilds.- Respond to opportunities and threats in the Component Rebuild Centre (CRC) market.- Develop strategies to support continuous growth in the component business.- Develop marketing competencies for components within operations.- Monitor competitive positioning and develop appropriate counter-strategies.- Conduct regular marketing audits to monitor component sales performance.- Review CRC business plans in response to changing market conditions.- Analyse and report on CRC business performance.QUALIFICATIONS AND REQUIREMENTSAcademic and Professional Qualifications- Bachelor's Degree in Engineering or a Bachelor of Technology (B.Tech) Diploma.- Qualification as an Artisan or an applicable Engineering Diploma/Degree.- Caterpillar certification as an earthmoving technician.Professional Experience and Technical KnowledgeApplicants should demonstrate:- Good knowledge of earthmoving equipment and the relevant industry.- Good knowledge of Caterpillar components.- Strong technical background in equipment management.- Business development and financial management skills.- Strategic management ability.- Understanding of equipment management and process management methodologies.- Exposure to business planning, budgeting and strategic planning.- Proven track record in Customer Relationship Management (CRM).PERSONAL ATTRIBUTES AND COMPETENCIES- Excellent written and verbal communication and presentation skills.- Strong negotiation and influencing skills.- Ability to work independently and under pressure while meeting deadlines.- Initiative and creative thinking.- High computer literacy, including relevant SAP exposure.- Willingness to travel when required.- Proven ability to lead and manage people effectively.HOW TO APPLYInterested and suitably qualified candidates should submit their applications in writing to:The Human Capital Business PartnerBarloworld Equipment MalawiP.O. Box 30643Blantyre, Malawi.Email: recruitmentmw@bw-eq.comOPENING DATE: Friday, 6th November 2026CLOSING DATE: Friday, 13th November 2026Female applicants and persons with disabilities are encouraged to apply.Only shortlisted candidates will be contacted.

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Apply by email: recruitmentmw@bw-eq.com