# Senior Quality Engineer Job Airtel, Nairobi, Kenya

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Company: Airtel, Nairobi, Kenya

Category: Information & Communication Technology

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-12

Expires: 2026-09-26

## Job Description

The Senior Quality Engineer role reports to the Radio, Planning and Optimization Lead. He/she will be responsible for the optimization of 2G/4G/5G mobile services towards delivery of excellent network service that will always enhance customer experience.

### Responsibilities

### The role holder duties will include but not limited to

- Share regular network insights with key focus on tool usage i.e. Geolocation and SON

- Deliver network level quality of service (QOS) performance and regulatory targets

- End to end performance monitoring and evaluation, drill down analysis and take appropriate KPI optimization actions to resolve emerging quality issues. 

- Oversee and share insights on new feature trials and impact assessment before massive roll-out

- Proactively track and manage customer complaints as captured on internal customer experience platforms

- Track and review 2G, 4G and 5G capacity to identify existing or potential bottlenecks for appropriate actions to be taken

- Timely and accurate KPI reporting as required 

Qualifications

### Qualifications, Competencies and Behaviors required

- Undergraduate in Electrical, Telecommunication Engineering or related degrees with at least 3 -5 years hands–on experience on 2G, LTE/5G Optimization 

- Working knowledge on Geolocation, SON, Netact, Google earth and Mapinfo.

- Working knowledge or experience in Nokia and/or Ericsson equipment will be an added advantage

- Ability to manage an outsourcing partner to effectively deliver on service level agreements

- A team player with excellent problem-solving skills

- Keen attention to details

- Strong planning, analytical and execution skills 

- Proactive with a can-do attitude.

### How to Apply

Click here to apply

## Apply

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