# Senior Project Manager

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Company: TDMC

Category: Banking & Financial Services

Location: South Africa, Durban North, Kwazulu-Natal

Work type: Full-time

Work arrangement: On-site

Published: 2026-09-29

Expires: 2026-11-28

## Job Description

About the role:

TDMC is looking for a Project Manager to ensure the smooth planning, coordination and delivery of development projects across our portfolio. This role supports developers, designers and cross-functional teams to deliver e-commerce websites and digital solutions on time, in full, on budget and to the highest quality standards. The project manager acts as the day-to-day liaison between clients and technical teams, ensuring clarity, accountability and alignment throughout the delivery process, and safeguards efficiency, profitability and client satisfaction while contributing to TDMC’s People-First Culture, Leadership Brand and Performance Ethos.

The Project Manager reports directly to the head of projects.
What you’ll be responsible for:
Hands-on project delivery:
Manage your own portfolio of client projects end-to-end, from discovery through to go-live.Develop and maintain detailed project plans, resource schedules and milestone trackers that reflect real-time progress and blockers.Produce clear scope, timelines and deliverables for every project and ensure developer alignment before work begins.Coordinate developers, media team, designers and third-party integrators to keep delivery on trackIdentify risks and scope creep early and take proactive steps to mitigate them before they affect delivery, maintaining risk and documented mitigation actions.Demonstrate exceptional attention to detail across every stage of delivery.Client and stakeholder relationships:
Act as the primary point of contact for all assigned clients and respond to queries within a maximum of
two working days.Manage client relationships honestly and professionally — including difficult conversations around
budget, scope and timeline.Ensure clients are kept informed without being overwhelmed, with expectations set and managed
proactively.Facilitate consistent communication between technical and non-technical stakeholders through
structured updates and meetingsRun all required traffic meetings, scope meetings and client meetings on schedule and with
documented outcomes.Produce clear, concise documentation — briefs, status reports, change requests, weekly or bi-weekly
delivery summaries and handover notes.Resolve or escalate client and internal delivery concerns within agreed timeframes.Client and stakeholder managementAct as a senior liaison between clients and internal delivery teams.Translate technical concepts into clear communication for non-technical stakeholders.Lead project workshops, sprint reviews and delivery planning sessions.Support project managers in escalation conversations and expectation managementCommercial oversight:
Maintain accurate budget documentation and provide updated cost reports for 100% of assigned projectsMonitor burn rates across your own projects and maintain visibility over the broader project portfolio.Identify budget or timeline variances early and escalate for approval or correction within two working days.Ensure change requests across the team are properly scoped, priced and approved before work begins.Contribute to scoping and estimation for new business proposals alongside the technical and business development teams.Support revenue forecasting within the development team where required.Proactively identify operational improvements that support cost-efficiency and profitability.Cross-functional collaboration:
Work closely with the head of projects to align delivery capacity with incoming pipelineParticipate in internal planning sessions and bring a PM perspective to decisions that affect delivery.Liaise with developers, QA and design leads to ensure the PM team is facilitating — not obstructing —good technical work. The kind of person who thrives hereBuilding the project management ecosystem:
Apply delivery methods consistently across all assigned projects.Maintain accurate project documentation — decisions, changes and learnings — for 100% of assignedprojects.Propose at least one improvement to a project delivery process each quarter and present it to theSenior Project Manager.Participate actively in retrospectives and knowledge-sharing sessions, and contribute insights.People-first culture and professional growth:
Demonstrate people-first behaviours in all interactions and integrate them into daily project management practices.Communicate clearly, constructively and respectfully during high-pressure moments to support cultural alignment.colleagues for strong alignment with the TDMC team brand, and share project wins or best- practice examples in development team forums.Complete professional development activities related to project management or digital delivery.Participate in monthly mentoring, coaching or performance check-ins with the senior project manager and head of projects, and reflect regularly on learning, risks, priorities and opportunities for improvement.What success looks like:
Performance is evaluated on measurable outcomes across the responsibilities above. In practice, that means:Projects delivered on time, on budget and to the required quality standardsStrong client communication, trust and satisfaction, evidenced by feedback and repeat engagement.Accurate, timely project planning, tracking, documentation and reportingVisible alignment with TDMC’s People-First Culture, Leadership Brand and Performance Ethos.Evidence of personal development, learning and reflective practices

## Requirements

Degree
Required skills and experience:

Minimum 2-3 years of project management experience in a digital agency or software development environment.Proven track record delivering e-commerce or web development projects end-to-end.Comfortable working directly with developers and translating technical constraints for non-technical stakeholders.Excellent written and verbal communication — able to produce clear documentation and present confidently to senior clients.Demonstrable commercial awareness: budget tracking, burn management, change control and scoping.Advantageous:

Hands-on experience with Shopify, Shopify Plus, WooCommerce or Magento.Familiarity with software development concepts such as APIs, third-party integrations, staging environments and version control — enough to have an informed conversation with a developer.PMP, PRINCE2 or Scrum master certification (or equivalent).Experience scoping and delivering enterprise-level platform migrations or system integrations.Experience with project management tooling such as Asana, Jira, Monday.com or similar.What this role is not

We want to be direct about what we are not looking for, because it matters for fit.

This is not a role for someone who needs heavy direction. You will have support from the Head ofProjects, but you are expected to operate with a high degree of autonomy and take genuine ownership of outcomes.This is not a role where process exists for its own sake. We value pragmatic delivery over rigid methodology, and we want someone who knows when to follow the playbook and when to adapt.Personal attributes:

Accountable — you take ownership of your individual output and do not deflect when things go wrong.Direct — you communicate clearly, raise problems early, and do not over-promise to keep clients happy in the short term.Calm under pressure — you can hold your ground with difficult clients and keep the team focused when delivery gets difficult.Organised — you run tight ships, maintain clean documentationCommercially minded — you understand that good delivery and profitable delivery are not in conflict.Collaborative — you work well with technical teams and understand that your role is to enable great work, not just report on it.Working environment:

We operate in a fast-paced agency environment where priorities shift, timelines compress and clients expect a high standard of communication and delivery. You will need to manage your own time effectively and contribute to a culture where accountability and quality are non-negotiable.

Remuneration and benefits:

Remuneration is market-related and commensurate with experience. A detailed package will be discussed with shortlisted candidates. TDMC offers a performance-based environment with real opportunity to shape how the PM function grows.

Apply by email: careers@tdmc.co.za

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