# Senior Manager – Branch Operations & Service Delivery Job Sidian Bank Canonical URL: https://primejobalerts.com/jobs/senior-manager-branch-operations-service-delivery-job-sidian-bank Company: Sidian Bank Category: Banking & Financial Services Location: Kenya Work type: Full-time Work arrangement: On-site Published: 2026-11-10 Expires: 2026-12-25 ## Job Description Banking Jobs, Sidian Bank Jobs. Senior Manager Branch Operations & Service Delivery manages branch operations, KYC/AML compliance, and service delivery, requiring a Bachelor’s degree in Commerce/Finance, 8+ years banking operations experience (3+ in senior branch leadership), and a Master’s degree preferred. Full-time role in Nairobi. Job Purpose The job holder will be responsible for providing strategic leadership and oversight for all Branch Operations functions, ensuring efficient, compliant, and customer-focused service delivery across all branch banking channels. The Senior Manager will also drive operational excellence, regulatory compliance, and continuous improvement in support of the organization’s business objectives ### Key Responsibilities Leadership & Strategy - Develop and implement the Branch Operations strategy in alignment with overall Operations and business goals. - Lead, mentor, and develop a high-performing team of Branch Operations Managers. - Foster a culture of service excellence, accountability, and continuous improvement. Operational Oversight - Oversee daily operations across Currency and Branch Service & Operations. - Ensure all processes are efficient, customer-centric, and compliant with internal policies and regulatory requirements. - Monitor key performance indicators (KPIs) and drive initiatives to improve operational efficiency and service quality. Risk & Compliance - Ensure strict adherence to regulatory requirements, internal controls, and risk management frameworks. - Oversee the implementation of KYC, AML, and other compliance-related processes within Branch Operations. - Lead audits and respond to findings, ensuring timely closure of action items. Stakeholder Management - Collaborate with other departments (e.g., IT, Risk, Compliance, Business Development) to support business initiatives and resolve operational challenges. - Serve as the escalation point for complex operational issues affecting branch customers. Process Improvement - Identify opportunities for process automation, digitization, and re-engineering to enhance customer experience and reduce operational costs. - Lead or sponsor projects aimed at operational transformation within the branch Operations segment. Academic and Professional Qualifications - University Degree in Bachelor of commerce (Finance or Accounting) or other relevant Business Degree. - Master’s degree will be an added advantage. Work Experience - Minimum 8 years’ experience in banking operations, with at least 3 years in a senior leadership role overseeing Branch operations. - Strong knowledge of retail banking products, KYC/AML regulations, and operational risk management. - Proven track record in leading teams, driving process improvements, and managing change Skills & Competencies - Practical experience in use of relevant MS office applications, especially Excel, Word and PowerPoint. - Extensive knowledge of Banking theory and practice, Central Bank’s Prudential Guidelines, FATCA, POCAMLA, POTCA and related procedures.  - Possess thorough knowledge of banking products and services and also a wider understanding of the general banking universe/Industry. - Excellent and demonstrated leadership capacity including possession of strategic development, monitoring, execution and reporting skills (Have a strategic outlook) - Strong organizational, administrative and analytical skills including oral and written communication skills. - Strong negotiation and interpersonal skills and ability to motivate, coach and mentor staff. - Good communication and engagement skills. Professional Cetification - Professional Banking qualification (AKIB) is an added advantage. ### How to Apply Click here to apply ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.