Sales Executive M/F Job AGL
AGL
Job description
Sales & Marketing Jobs, AGL Jobs. Responsible for developing new business opportunities, identifying prospective clients, understanding customer supply chains, providing tailored logistics solutions, managing client relationships, supporting contract negotiations, visiting clients, and following up on customer satisfaction, payments, and service expansion. Requires a Bachelor’s degree in Logistics, Business Management, Marketing, or a related field. The position is based in Mombasa and requires full-time work.
Mission Description
The role is responsible for generating qualified sales opportunities, converting prospects into active customers, growing cargo volumes and revenue, and maintaining strong customer relationships across the CFS market.
Key Responsibilities
Sales & Business Development
- Identify, profile and prospect new customers and business opportunities within the CFS, logistics, shipping and cargo-handling market.
- Develop and maintain a structured database of prospective and existing customers.
- Conduct regular customer visits, calls, meetings and other business development activities.
- Generate qualified leads and actively convert prospects into customers.
- Develop individual sales plans aligned to agreed commercial priorities and targets.
Customer & Account Management
- Build and maintain strong relationships with existing and prospective customers.
- Develop a clear understanding of customers’ cargo profiles, business requirements and service expectations.
- Maintain regular engagement with customers to identify opportunities for increased volumes and additional services.
- Identify opportunities for cross-selling and up-selling relevant CFS and related services.
- Monitor customer activity and proactively identify risks to retention or declining business.
- Follow up on customer concerns and coordinate resolution with the relevant internal teams.
ales Pipeline & Conversion
- Maintain an accurate and up-to-date sales pipeline covering leads, prospects, opportunities, quotations, proposals and conversions.
- Ensure sales opportunities are actively progressed with clear next actions and expected closure dates.
- Follow up systematically on quotations, proposals, RFQs and other commercial opportunities.
- Record customer interactions, sales activities and opportunities in the approved CRM or sales tracking system.
- Monitor conversion performance and identify factors affecting successful or lost business.
Revenue & Cargo Volume Growth
- Achieve agreed individual sales, revenue and business development targets.
- Drive growth in CFS cargo volumes from both new and existing customers.
- Identify opportunities to increase business from existing accounts.
Market & Competitor Intelligence
- Monitor developments within the Mombasa port, CFS, shipping and logistics market.
- Track competitor activity, service offerings, pricing trends and customer movements.
- Identify emerging opportunities arising from changes in trade flows, cargo volumes and customer requirements.
Sales Reporting & Performance Management
- Prepare accurate and timely sales activity and performance reports as required.
- Track customer visits, prospects, leads, RFQs, proposals, conversions and revenue performance.
- Monitor individual performance against agreed sales and business development targets.
- Maintain accurate customer databases, sales trackers and CRM records
Qualifications,
- Bachelor’s degree in Sales, Marketing, Business Administration, Logistics, Supply Chain Management or a related field.
- Professional qualification in Sales and Marketing will be an added advantage.
- Minimum 3 years’ experience in sales or business development, preferably within CFS, clearing and forwarding, freight forwarding, shipping, transport or a related logistics environment.
- Proven experience in B2B sales, customer acquisition and account development.
- Demonstrated experience in building and maintaining customer relationships.
- Experience working with CFAs, importers/exporters, shipping lines, cargo owners or other logistics stakeholders will be an advantage.
- Proven ability to work against sales, revenue or volume-based targets.
- Good understanding of the Mombasa port and logistics environment will be an advantage.