# Sales Account Manager Job Serena Hotels Nairobi, Kenya

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Company: Serena Hotels Nairobi, Kenya

Category: Sales

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-08-25

Expires: 2026-10-09

## Job Description

Job Purpose

The position is responsible for driving top-line revenue growth and expand market share across all the resort’s departments i.e Rooms, Food & Beverage, MICE and Spa by building strong client relationship and securing high yield accounts in local and international markets.

### Key Responsibilities

- Identify local business shifts and competitor activities within assigned territories or segments.

- Attend local networking events, business mixers, and tourism expos to gather leads.

- Promote resort offerings actively across assigned corporate and travel agency sectors.

- Deliver enthusiastic, highly professional property tours to prospective clients and event planners.

- Ensure all client collateral, rate sheets, and promotional materials are accurate and up to date.

- Assist clients with custom itinerary planning, menu selections, and spa group packages.

- Maintain and grow a comprehensive portfolio of corporate, MICE, and leisure accounts.

- Negotiate contracts and close commercial agreements.

- Implement structured account plans to maximize client retention and upselling.

- Conduct regular outbound sales calls and face-to-face meetings with mid-tier corporate and leisure clients.

- Secure repeat bookings from local event organizers, wedding planners, and social groups.

- Close sales using approved seasonal promotions, corporate rates, and tactical discounting structures.

- Collect advance deposits and ensure timely settlement of outstanding event invoices.

- Integrate eco-friendly and responsible tourism concepts into corporate client proposals.

- Support the property’s green initiatives and community-based engagements.

- Maintain detailed records of all daily sales activities, customer interactions, and meeting notes in the resort’s sales trackers.

Qualifications

- Degree or Diploma in Hospitality management, Sales & Marketing, Business management or related field.

- A minimum of 5 years direct sales experience preferably within a 4 star or 5 star hotel, resort or luxury travel agency.

### How to Apply

Interested applicants who meet the above criteria are invited to submit their application including an updated CV to: Jobvacancy.kenya@serenahotels.com, on or before 8th September 2026.

## Requirements

Apply by email: jobvacancy.kenya@serenahotels.com

## Apply

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