# RTO Call Center Agents Canonical URL: https://primejobalerts.com/jobs/rto-call-center-agents Company: HCS Affiliates Group Category: Information & Communication Technology Location: Kenya, Nairobi, Nairobi Work type: Full-time Work arrangement: On-site Published: 2026-11-11 Expires: 2026-12-11 ## Job Description Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers. The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs. Location: Preferred candidates should be residing along Waiyaki Way. ### PRIMARYRESPONSIBILITIES - Monitor, anticipate and manage the live operation to ensure a great user experience. - Manage real-time fleet capacity. - Lead the communication with the fleet for ongoing orders. - Give structured and action able daily feedback to the ops managers. - Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments. - Ensure that quality assurance checks are completed and maintained. - Assist clients with product selection and pricing to improve transportation routes. - Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods. ### SKILLS - You are aligned with our company values and enact them both in your personal and professional life - Effective English written and communication skills - Computer proficiency in MS Office, G-docs and call center equipment/software programs - Organized and logical, willing to adapt quickly to changing policies and procedures. - Must be able to work as part of a team in a fast-paced and pressured environment, - communicating effectively with both colleagues and clients and following verbal and written instructions. - Must be able to efficiently solve problemsrelating to dispatch of orders locally. ### QUALIFICATIONS - Degree/diploma level in a Business or Social Sciences related field, or having equivalent work experience (6 + months). - Previous call center experience is required or at least 1year experience in a similar role. - Proficiency in English (Excellent verbal and written communication skills) - Computer Literacy: Knowledge and Confidence in MS office - At least 1-2 years’ experience of sales or marketing in a B2B environment - Sales and marketing best practice / knowledge of current tools (i.e. CRM tools) - Swahili or any other local language is an advantage - The position ideally seeks individuals residing along WAIYAKI WAY due to the nature of work. ## Requirements bachelor degree 12 Apply by email: jobs1@hcsaffiliatesgroup.com ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.