# Retail Customer Experience Agent – Mobility -Kitengela Job M-KOPA Solar

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Company: M-KOPA Solar

Category: Retail & Consumer Products

Location: Kenya

Work type: Full-time

Work arrangement: On-site

Published: 2026-09-18

Expires: 2026-11-02

## Job Description

Customer Service Jobs, M-KOPA Solar Jobs. Retail Customer Experience Agent – Mobility handles customer inquiries, resolves product issues, and supports mobility product operations, requires a College Diploma and 1+ years customer service experience.

We are looking for a Retail Customer Experience Agent – Mobility to serve as the technical and product knowledge anchor at one of M-KOPA’s retail shops across Kenya. This is a hands-on role where you’ll be delivering high-quality onboarding, product training, document verification, and asset issuance — ensuring every new customer leaves with confidence in their electric motorbike and the tools to succeed.

### Responsibilities

- Lead product pitching, demonstrations, and induction sessions for new customers

- Explain financing terms, insurance, driving school requirements, and customer responsibilities

- Review KYC documents and ensure policy compliance

- Capture customer data accurately into the system and sync with the Customer Care Team for screening

- Identify fraud risks or documentation inconsistencies and escalate appropriately

- Validate asset readiness checklists covering mechanical state, charge levels, and accessories

- Manage the end-to-end onboarding workflow: verification → training → activation → issuance

- Document and hand over bikes, accessories, helmets, and additional equipment to customers

- Deliver customer training on riding safety, insurance, battery care, charging, payments, and app use

- Validate customer understanding and track training attendance

- This is an on-site role based at one of our retail shops across Kenya. You will be reporting to the Customer Experience Officer.

Qualifications

- College diploma or tertiary training in any field

- Minimum 1 year of experience in customer service (front office experience is a plus)

- Basic technical knowledge is advantageous but not required

- Strong customer service and communication skills

- Ability to manage multiple tasks in a fast-paced environment

- Attention to detail in maintaining shop operations

- Professional and friendly demeanor when interacting with customers

### How to Apply

Click here to apply

## Apply

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