# Reservations Agent Canonical URL: https://primejobalerts.com/jobs/reservations-agent-2 Company: Avenue Car Hire and Leasing Limited Category: Banking & Financial Services Location: Kenya, Nairobi, Nairobi Work type: Full-time Work arrangement: On-site Published: 2026-11-13 Expires: 2026-11-20 ## Job Description A reputable company in the car hire industry is seeking to recruit a proactive, customer-focused and results-driven Reservations Agent to join its team at the Nairobi Head Office. Key Duties and Responsibilities - Manage customer enquiries, bookings, amendments, extensions and cancellations, ensuring timely and professional service. - Prepare quotations, booking confirmations, car hire agreements and other customer documentation in line with approved rates and Company procedures. - Coordinate vehicle and driver availability with the Fleet and Operations Departments to ensure efficient allocation and fulfilment of reservations. - Maintain accurate reservation records, customer information, contracts and booking details in the Company\'s systems. - Monitor ongoing bookings, vehicle returns and extensions, and follow up on pending reservations and outstanding documentation. - Process and follow up on Internal Movement Orders (IMOs), ensuring accurate capture of trip details, supporting documents, approvals and timely closure. - Liaise with the Finance Department on customer deposits, payments, invoicing, billing queries and outstanding balances. - Handle customer concerns and complaints professionally, maintain strong client relationships and identify opportunities to promote additional services. - Prepare regular reports on reservations, cancellations, revenue, customer feedback and vehicle utilisation. - Work closely with relevant departments to resolve operational issues, improve service delivery and ensure compliance with Company policies and procedures. Qualifications and Experience - Diploma in Business Administration, Hospitality, Travel and Tourism or a related field. - At least three (3) years relevant experience in reservations, customer service or front-office operations, preferably in the car hire, travel, transport or hospitality industry. - Experience using reservation or booking management systems and proficiency in Microsoft Office applications. - Excellent communication, interpersonal and customer service skills. - Strong organisational, coordination and problem-solving abilities. - Ability to multitask, work under pressure and meet deadlines with minimal supervision. ## Requirements associate degree 36 Apply by email: careers@avenuecarhire.com ## Apply Use the canonical Prime Job Alerts page for full application instructions and source verification.