# Relationship Officer - Financial Inclusion, Lagos

Canonical URL: https://primejobalerts.com/jobs/relationship-officer-financial-inclusion-lagos

Company: Credit Direct Limited

Category: Banking & Financial Services

Location: Nigeria, Lagos

Work type: Full-time

Work arrangement: On-site

Published: 2026-07-17

Expires: 2026-08-14

## Job Description

Requirements

- A minimum of OND, HND or BSc in any field of study.

- 1 - 3 years of sales experience in a related field within the financial services industry. 

- Experience in lending and/or collections is an added advantage.
Responsibilities

### Customer Acquisition, Lead Generation and Sales

- Identify, onboard, and activate new markets/locations for Financial Inclusion sales. 

- Drive loan acquisition and disbursement targets within assigned markets. 

- Generate leads through field activities, referrals, and team initiatives. 

- Promote Financial Inclusion products including loans, savings and micropension & microinsurance adoption. 

- Build strong community presence to sustain continuous customer acquisition.

### Relationship Management and Engagement

- Build and maintain relationships with association leaders and key members to foster trust and engagement. 

- Resolve challenges and complaints from associations to ensure strong partnerships.

- Facilitate smooth onboarding experiences for association members, ensuring they understand product offerings, usage, and benefits. 

- Efficiently respond to, qualify, and track inbound leads and requests, ensuring timely follow-up and high conversion rates. 

- Act as the primary liaison between the company and associations, addressing inquiries, concerns, and needs effectively.

### Collaboration and Coordination

- Collaborate with the Team Lead on onboarding markets/associations. 

- Develop, execute and support implementation of localized sales and engagement strategies aimed at increasing the conversion of association members into active customers.

- Work with the marketing team to design and implement locality-specific promotional campaigns to improve conversion and customer experience.

### Performance Tracking and Reporting

- Track and report on sales conversion rates, disbursements, collections, and pipeline performance. 

- Gather feedback from association members and monitor other relevant KPIs for reporting to the Team Lead (and the Head of Financial Inclusion Unit when necessary). 

- Monitor and improve personal performance against assigned targets.

## Requirements

Education: Diploma, Associate's degree
Experience: 3 years
Languages: English

## Apply

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